The Company: Aflac Columbus
The Location:Columbia, SC, US, 29217
The Division: Group Voluntary Benefits
Job Id: 8224
Salary Range: $80,000 - $100,000
Job Posting End Date: September 5, 2025

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s Degree In a related field
• Six+ years of job-related experience
• Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
  Or an equivalent combination of education and experience

EDUCATION & EXPERIENCE PREFERRED

• Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

• Experience with project/timeline management with the ability to manage multiple projects at once
• Knowledgeable in processes related to acquisition, implementation, service and billing of clients
• Strong project management, leadership, problem solving and practice development skills
• Strong personal computer skills with experience in Windows-based software
• Excellent negotiation, presentation, public speaking, written & verbal communication skills
• Excellent customer facing skills and a demonstrated proactive approach to problem-solving
• Ability to deal with ambiguity and change
• Ability to multi-task effectively, paying attention to details within tight timeframes
• Continuously strives to provide superior products and customer service
• Ability to work overtime during peak periods

PRINCIPAL DUTIES & RESPONSIBILITIES

• Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction; ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units; responsible for medium to large cases and more complex enrollments for dental, vision, life, disability, and voluntary benefits lines of coverage
• Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation; represents the team for Finalist Presentation meetings
• Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues; develops cross-business connections and continuously strives to provide superior customer service
• Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type, and key milestone dates
• Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results
• Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services
• Partners with the integration team to coordinate the implementation of technology with internal and external customers to facilitate data exchange; establishes, consults, and implements appropriate technology for initial billing set-up and initial premium changes
• Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an intermediate technical and administrative level; handles complicated or unique service issues and ensures that the results meet the business need; escalates the most complex issues to management
• Stays abreast of industry best practices through competitive intelligence and industry periodicals; drives the overall customer experience for clients serviced
• Travels to clients as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%)
• Performs other duties as required

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance