Sr IPT Project Coordinator at IQVIA. - Turkey

Kochi, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Technical Support, Customer Service, Problem Solving, Organizational Skills, Microsoft Office, Enterprise Applications, User Acceptance Testing, Documentation, Change Management, Data Analysis, Communication Skills, Cross-Functional Collaboration, Quality Assurance, Process Improvement, Stakeholder Engagement

Industry

Hospitals and Health Care

Description

PURPOSE Integrated Processes and Technologies (IPT) delivers cross-functional solutions by aligning people, processes, and technologies to support informed business decision-making. The role involves providing project-related support and assistance to assigned initiatives and teams, under appropriate guidance. Responsibilities include contributing to activities that align with organizational goals and objectives, and delivering Level 1 support services for both regional and global business applications. The position may involve interaction with internal and external stakeholders and requires adherence to established SOPs, policies, and practices, ensuring quality standards and timeline commitments are met. RESPONSIBILITIES Provide technical and project-related support to customers, staff, and stakeholders in alignment with project plans and strategic initiatives. Deliver both internal and external customer-facing assistance, ensuring responsiveness and service quality. Actively participate in cross-functional teams, including those within and outside of IT Operational System Support, and serve as a backup for senior team members when needed. Identify and report quality issues, support the development of corrective and preventive action plans, and escalate risks or concerns appropriately. May contribute to User Acceptance Testing (UAT) validation activities. Develop, maintain, and review system and process documentation and guidelines under supervision. Uphold quality standards, assist with trend analysis, and monitor user enhancement requests. Provide data for project updates and escalate issues as necessary. Ensure compliance with electronic Standard Operating Procedures, complete required training, and stay informed on relevant initiatives and updates. Support the specification of system interfaces and process maps, and assist with process documentation and communication efforts. Engage in change initiatives and act as a proactive advocate for change. Deliver Level 1 support for internal and external end users on assigned systems and initiatives. Collaborate with Infrastructure Services, Applications Development, Product Support, and other functional teams to restore services and resolve core issues. Coordinate and support validation activities associated with the deployment of business applications. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Demonstrates strong computer literacy, particularly with the Microsoft Office suite, along with effective organizational and problem-solving abilities. Familiarity with enterprise applications such as ServiceNow and/or Siebel CTMS is advantageous. While not mandatory, prior exposure to these platforms can support smoother onboarding and enhance effectiveness in system-related tasks. Capable of managing multiple tasks and priorities while consistently meeting deadlines. Self-driven and able to work independently with minimal supervision. Exhibits solid customer service skills and communicates clearly and professionally, both verbally and in writing. MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree or equivalent educational qualification is required. A background in healthcare, pharmacy, clinical or biological sciences, mathematical sciences, business, or a related field is preferred. Prior experience of 6 months to 1 year is desirable but not mandatory. PHYSICAL REQUIREMENTS Frequent use of telephone, chat, virtual platforms, and in-person interactions requiring clear and accurate speech perception. Extensive keyboard usage involving repetitive finger movements. Prolonged periods of seated work are regularly required. ADDITIONAL REQUIREMENTS May be required to perform duties outside of standard working hours, in accordance with applicable country-specific labor regulations. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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Responsibilities

Provide technical and project-related support to customers and stakeholders while ensuring alignment with project plans. Actively participate in cross-functional teams and assist with the development of corrective and preventive action plans.