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Sr IT Analyst – Problem Management at Honeywell

, San Luis Potosí, Mexico -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Management, ITIL V4, Root Cause Analysis, ServiceNow, Data-Driven Analysis, KPIs, Analytics, Continual Improvement, Stakeholder Management, Troubleshooting, DevOps Practices, AI, Predictive Analytics, Scrum, Kanban, Agile

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Sr IT Analyst is responsible for leading the Problem Management practice to proactively and reactively reduce the impact and recurrence of incidents, improve service stability, and protect business outcomes. The role applies ITIL v4 Problem Management principles, data‑driven analysis, and AI‑enabled insights to identify systemic issues, drive effective root‑cause analysis, and ensure corrective and preventive actions are implemented and measured. By leveraging KPIs, analytics, and continual improvement practices, the role partners with Service Owners, Application teams, and IT leadership to enhance operational resilience, increase transparency, and continuously improve service quality Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The Sr IT Analyst leads the Problem Management practice to proactively and reactively reduce incident impact and recurrence, improving service stability and protecting business outcomes. This involves applying ITIL v4 principles and data-driven analysis to identify systemic issues, drive root-cause analysis, and ensure corrective actions are implemented and measured.