SR. IT DEVELOPER (SERVICENOW)

We are looking for an experienced ServiceNow developer to primarily work on ServiceNow Vulnerability Response module. This role required building and maintaining technical solutions that adhere to engineering and architectural design principles while meeting business requirements. It will also involve interaction with business analysts, developers, QA, architects and senior management as needed.

REQUIREMENTS

• Undergraduate Degree or Technical Certificate
• Overall, 10+ years technical experience.
• 5+ years of experience developing on ServiceNow platform (one or more modules such as ITSM, ITAM, VR, SIR, HR, IRM)
• ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred.
• Excellent problem-solving and communication skills
• Working Knowledge of Confluence and JIRA

Good to have :

• Good understanding of cybersecurity principles, infrastructure vs application vulnerabilities and release-based testing
• Experience with ServiceNow UI Builder
• ServiceNow Certified Application Developer (CAD) is preferred.
• Previous experience in ServiceNow Security Operations (Vulnerability Response, Configuration Compliance, Security Posture Control) development is an asset
• Information Security Certification / Accreditation an asset.
• Ability to serve as a lead expert resource for ServiceNow VR and information security for project teams, the business, organization, and outside vendors.

LI-Tech

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Analyze and fully understand problems and business requirements
• Use technical ServiceNow knowledge to determine an optimal solution design and communicate it effectively
• Highlight risks or potential issues for use cases or identified solution approaches
• Estimate timelines on design/development efforts
• Configure, develop, customize and maintain the ServiceNow platform including script includes, forms, UI policies, ACLs, client scripts, workflows, business rules, dashboards and more
• Integrate ServiceNow with other systems using REST APIs or existing plugins
• Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.
• Actively participate in agile ceremonies, design meetings and peer reviews
• Consult on development of User Story creation & Story Refinement
• Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
• Define metrics and performance goals with technology partners and peers.
• Document details on technical design, solution and implementation
• Integrate ServiceNow with other systems
• Share ServiceNow expertise and develop colleagues
• Suggest alternative solutions based on ServiceNow best practices
• Challenge yourself as an expert, lead innovator and change agent for the programs and services under management.
• Review internal team process and provide feedback for automation/improvement
• Collaborate with stakeholders/business analysts to identify new use cases for development
• Adhere to internal policies and procedures, technology control standards, and applicable regulatory guidelines.
• Support knowledge management processes and ensure knowledge is codified, monitored, tracked, and managed.
• Provide technical support to promptly resolve escalated incidents/outages.