SPECIFIC EDUCATIONAL REQUIREMENTS/ACCREDITATIONS

• Knowledge of TIBCO MFT products would be an asset.
• Experience with ServiceNow Incident and Problem management process.
• Understanding of networking technologies (TCP/IP, switches, routers, etc).
• Excellent analytical skills, with the ability to ask probing questions to troubleshoot various support issues.
• Excellent communication skills.
• Is comfortable with working in an environment where a high degree of multitasking is the norm.
• Is able to balance the needs of the team and the needs of the clients.
• Is comfortable with working in a rapidly changing, technically complex environment.
• Well organized, self-motivated as well as a team player.
• Experience in one or more operating systems; z/OS, UNIX

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details