Sr. IT Service Desk Technician at Easy Ice LLC

Lenexa, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Azure Entra, MS Office, Office 365, Windows 10/11, MacOS, Android, iOS, Networking, Hardware troubleshooting, Software troubleshooting, Communication, Mentoring, Data entry, Data analytics, Inventory management

Industry

Food and Beverage Services

Description

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! POSITION SUMMARY: The Sr. IT Service Desk Technician role works to provide software, hardware and related computer component support and maintenance with the goal of optimal computer systems operation, including end-user support and education. This position provides support and assistance with day-to-day issues along with working with our technology vendors to accomplish various tasks. This role will work both in a tier 1 and 2 helpdesk capacity. The position requires strong communication, patience, empathy, and the ability to multitask in high-pressure, fast-paced environments. ESSENTIAL DUTIES AND RESPONSIBLITIES: * Provide 1st and 2nd level support to staff for general technology, software, and hardware needs * Take on tier 2 ticket escalations from the IT Service desk technician(s) * Improve reference/knowledgebase documents by writing and maintaining documentation * Follow-up with staff, provide feedback, and see problems through to resolution while escalating issues as needed * Assist in the set-up of employee workstations (on-boarding, off-boarding), as necessary, and within Easy Ice protocol, software and settings * Become familiar with various company platforms and assist with end user training * Update computer workstation software as necessary * Ensure proper recording, documentation, and closure of tickets * Repair and troubleshoot hardware such as workstations and printers * Maintain inventory levels and tracking inventory * Assist with various general IT tasks such as data entry, data analytics, and shipments (inbound/outbound) * Show leadership capabilities by mentoring junior staff members. POSITION QUALIFICATIONS: Experience: * Must have a Strong understanding of Active Directory or Azure Entra * Must have a Strong knowledge of MS Office programs and Office 365 * Must have a Strong knowledge of Windows 10/11 and MacOS operating systems * Must have a Strong knowledge of Android and iOS mobile operating systems * Must be knowledgeable in networking * Must be able to troubleshoot software and hardware * Must possess Strong communication skills ADDITIONAL REQUIRED ATTRIBUTES: * Perform well under pressure and be resourceful in obtaining information/skills that support a fast-paced, often crucial IT environment * Exhibit good decision making, analytical problem solving and excellent organizational abilities * Ability to carry out oral and written directions and work with minimal supervision * Communicate clearly and professionally, both verbally and in writing * Must have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers and vendors * Must be trustworthy and dependable when working with sensitive documentation and access * Strong command of company’s policies and procedures * Comfortably lift 50lb objects WORK ENVIRONMENT: * Work primarily in a climate-controlled environment with minimal safety/health hazard potential * Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use * Sits for extended periods of time * Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor * May occasionally be required to spend extended period underneath a desk to complete work. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Responsibilities

Provide tier 1 and 2 technical support for software, hardware, and computer systems while maintaining documentation and inventory. Assist with employee onboarding, end-user training, and mentoring junior staff members.