Sr. IT Support Engineer at Teksystems Global Services LLC

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

40.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Documentation, Communication, Attention to Detail, MacOS, Windows 10, Windows 11, iOS, Android, Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti, Jira, Confluence

Industry

IT Services and IT Consulting

Description

Description Our client is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org. What we are looking for: We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You’ll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges. What You’ll Do: - Technical onboarding and ongoing support of users in multiple offices and countries - Hardware deployment, software installation and maintenance of user machines/peripherals - Troubleshoot software and hardware issues and provide resolutions - Evaluate and escalate complex issues to the appropriate teams when necessary - Setup and troubleshoot of Apple and Android mobile devices - Support users via Slack, Jira Ticketing, Email, in-person and remote. - Asset tracking and inventory management - Communicate highly technical information to both technical and non-technical personnel - Deploy and decommission user workstation VM’s - Google Workspace end user support - Update and maintain computer management policies in Jamf / Ivanti / Workspace One - Educate team members and org users on new processes and technologies - Support all users including CSuite - Cross team collaboration What You’ll Need: - High School Diploma - Up to 4 years of experience in End User Support - Excellent documentation and communication skills via Email, Jira, and Slack - Attention to detail and ability to follow documentation - Ability to lift up to 50lbs as necessary - OS Experience: MacOS, Windows 10/11, iOS, Android - Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti Things that will help: - Experience with Jira/Confluence - Research skills with the ability to search internal tools and utilize industry resources - Basic understanding of SaaS Applications - Training or certifications: Microsoft operating systems, A+ certification, MacOS support training - Experience working on big projects and mentoring team members Experience Level Expert Level Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dallas,TX. Application Deadline This position is anticipated to close on Oct 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Sr. IT Support Engineer will troubleshoot hardware and software issues, perform technical onboarding for new employees, and contribute to team projects. Responsibilities also include maintaining corporate builds for Windows workstations and deploying new hardware or software applications.