CITY BREWING COMPANY – WHO WE ARE

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

JOB SUMMARY

We are seeking an experienced Senior IT Support Specialist to provide onsite advanced technical support for IT operations within our growing Memphis facility. This role is responsible for supporting and maintaining IT hardware, software, and infrastructure, ensuring smooth day-to-day technology operations across all areas of the facility while serving multiple departments from operators to the executive level. The Senior IT Support Specialist will also be a part of the greater City IT team working together with other talented support specialists to ensure our Help Desk provides the best customer and technical service to all four sites.
The ideal candidate for the Senior IT Support Specialist is an exceptional problem solver with a strong sense of ownership who is capable of diagnosing issues quickly and efficiently. Their communication skills, both verbal and written, are impeccable, allowing them to address customer concerns effectively and professionally through various channels.

MINIMUM QUALIFICATIONS

• Extensive experience in IT support roles with a strong understanding of desktop hardware, software, and networking components
• Certifications: CompTIA A+ must have. Nice to have CompTIA Network +
• Associate’s Degree preferred but not required
• Proficient in troubleshooting and resolving complex technical issues
• Familiarity with IT ticketing systems, documentation practices, and asset management
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and work independently in a fast-paced environment
• Willingness to work on call rotational hours as assigned as well as flexible hours, including evenings, weekends, and holidays
  City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

• Install, configure, and maintain desktop hardware, printers, telephones, RF terminals, barcode scanners, two-way/CB radios, and security cameras both in office and in manufacturing facility
• Perform software installations, updates, and configurations across various platforms
• Provide advanced technical support to team members and end users, including diagnosing and resolving hardware and software issues
• Collaborate with corporate IT teams to ensure timely resolution of technical problems
• Mentors other IT support team members to ensure team growth and development
• Open, track, update, and escalate support tickets as necessary using the IT ticketing system
• Maintain accurate documentation of support activities, system configurations, and IT asset inventories
• Communicate effectively with all stakeholders regarding system issues, updates, and scheduled maintenance
• Assist with IT-related project tasks and implementations as directed by management
• Participate in an on-call rotation and be available after hours or on holidays for maintenance and support as required
• Adheres to City’s safety procedures and wears required PPE as needed to perform job duties