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Sr ITSM Analyst at Honeywell

, San Luis Potosí, Mexico -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM, ITIL, Change Management, Incident Management, Problem Management, ServiceNow, Root Cause Analysis, KPI Management, Continuous Service Improvement, IT Troubleshooting, Project Management, Automation, Communication Skills, Analytical Skills, Problem-Solving, Stakeholder Management

Industry

Automation Machinery Manufacturing

Description

We are seeking a Senior IT Analyst to join our IT Service Management Operations team. The successful candidate will be responsible for end-to-end operational management of ITIL processes, including Change, Incident, and Problem management. This role will work in collaboration with peers to manage enterprise change tickets, minimize IT risk, drive technical bridges for fast recovery of critical incidents, and actively participate in analyzing and leading the permanent solution of technical, functional, and process issues, conducting root cause analysis calls, and providing incident prevention solutions. The role requires analytical, communication, and problem-solving skills, as well as knowledge of ITIL processes, ServiceNow reports and dashboards. The candidate should be able to work under pressure, handle multiple tasks in a fast-paced environment, and prioritize user requirements. This position will contribute to IT Operations KPI outcomes, ITSM process improvements, automations, and partner with Service Owners for Continuous Service Improvement.

Responsibilities

Manage end-to-end ITIL processes including Change, Incident, and Problem management to minimize IT risk and ensure fast recovery of critical incidents. Drive process improvements, automations, and root cause analysis to enhance IT Operations KPI outcomes.