Sr. Lead Program Manager, Field Service Materials Management at Rivian

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

207030.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Materials Management, Logistics, Inventory Control, Program Management, Cross-Functional Collaboration, Operational Process Design, Data Analysis, Strategic Planning, Supply Chain Management, Decision Making, KPI Development, SOP Development, Field Operations, Digital/IT Collaboration, Performance Improvement, Stakeholder Management

Industry

Motor Vehicle Manufacturing

Description

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As the Sr. Lead Program Manager, Field Service Materials Management, you are the central leader, field operator, and expert partner for defining the Service Center Parts and Materials Logistics Model, including inventory and control processes for specialized tools and equipment. This is a pivotal role responsible for translating the complex, raw needs of the field into clear, prioritized requirements for HQ, ensuring a collaborative and seamless relationship. Your mission is to establish and enforce a unified operating model, accountability structure, and clear standards for all Field Materials. You will ensure that all field-facing materials initiatives are perfectly tailored for seamless adoption and maximum efficiency in our service centers, driving measurable improvements in onsite inventory accuracy and overall materials flow. Responsibilities Drive Operational Response & KPI Strategy: Partner with Field Directors and Regional Leadership to establish new key performance indicators (KPIs) and operational benchmarks. Actively drive operational pivots and process improvements in response to these metrics, ensuring a dynamic feedback loop that turns performance data into immediate field action rather than just reporting on it. Orchestrate Strategic Decision Forums: Facilitate high-impact decision-making forums between Field Leadership and Senior Parts & Supply Chain Executives. Focus this rhythm on critical strategic pivots, resource investment, and long-term roadmap alignment, ensuring that the highest levels of the organization are synchronized on field service priorities. Own the Field Materials Operating Model: Define the long-term strategic vision for Service Center materials logistics, focusing on inventory control, material handling, and technician-facing availability of parts, tools, and equipment. Architect the Field Materials Playbook: Design, document, and continuously iterate the global, architectural framework and standards (SOPs) for field-based materials management. Act as the Strategic Partner & Liaison: Serve as the dedicated, single point of accountability and trusted partner for Supply Chain, Procurement, Tooling, and Digital/IT, focusing on strategic alignment and long-term requirement definition, not day-to-day issue triage or escalation management. Drive Service-Facing Systems Roadmap: Partner with Digital/IT to pioneer and champion the strategic roadmap, defining architectural and high-level requirements for inventory management systems that provide superior accuracy, visibility, and user experience for the front line. Lead Cross-Functional Programs & Excellence: Take full ownership of program managing all complex, joint Service and HQ initiatives, driving consensus and defining global standards for enablement programs that improve compliance, performance, and efficiency. Qualifications 8+ years of progressive experience in a senior materials operations, logistics, or program management role, with a strong focus on inventory management, equipment control, and field operations. A proven track record of successfully managing complex, cross-functional programs and influencing senior stakeholders without direct reporting authority. Exceptional ability to synthesize complex information, resolve functional conflicts, and drive strategic consensus across disparate teams (Field vs. HQ). Deep, practical knowledge of inventory management systems (WMS/IMS) and operational process design. Bachelor's degree in Supply Chain Management, Engineering, or a related field. This is who you are: The Strategic Partner: You excel at translating field reality into actionable HQ plans, fostering alignment and shared success with central teams. The Field Innovator & Operator: You possess deep operational knowledge, constantly seeking to automate, simplify, and improve the efficiency of every field material process. The Data Architect: You use data to diagnose systemic issues, build compelling business cases for new programs, and ensure every requirement is backed by measurable field impact. Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $156,200 - $207,030 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Salary Range/Hourly Rate for Illinois Based Applicants: $131,200 - $173,840 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Responsibilities

The Sr. Lead Program Manager will define the Service Center Parts and Materials Logistics Model and ensure a unified operating model for Field Materials. This role involves driving operational response, orchestrating strategic decision forums, and leading cross-functional programs.