Sr. Manager, Account Management at Richmond Wholesale Meat LLC.

Richmond, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Account Management, Customer Service, Coaching, Collaboration, Problem Solving, Data Analysis, Communication, Performance Management, Training, Logistics, ERP Systems, Power BI, Microsoft Office, Relationship Building, Process Improvement

Industry

Description

Description Senior Manager, Account Managemnt Department: Account Management | Reports To: Director – Account Management Location: Richmond, CA Hybrid | Job Type: Full-Time | FLSA Status: Exempt About Richmond Wholesale Meat Richmond Wholesale Meat, a Pro Food Solutions company, is a trusted leader in protein distribution with over 60 years of experience serving foodservice operators, government agencies, and global partners. Based in Richmond, California, we specialize in high-quality meat products, custom processing, and dependable service. As part of the Pro Food Solutions family, we are committed to operational excellence, customer focus, and building the future of food through innovation and integrity. We are guided by our core values: Humility – We lead with curiosity, respect, and a service mindset. We value people and partnerships and continuously strive to improve ourselves and those around us. Collaboration – We are stronger together. We listen actively, support one another, and hold each other accountable in service of a common goal. Innovation – We find creative solutions with optimism and courage. We empower one another to act and improve continuously. Position Summary Working independently and exercising good judgment and discretion, this position is primarily to supervise the daily duties of the OCONUS (Outside the Continental US) Account Management Team & CONUS (Continental US) Supervisor. The successful candidate will provide strategic direction and operational execution, leading the order tracking process and ensuring orders are processed in accordance with the organization’s customer service standards. Demonstrate a high degree of leadership, management and coaching skills, effective collaboration, attention to detail and timely communications with internal teams & customers leading to overall customer success. Key Responsibilities Leadership, Management & Accountability (LMA) Provide direct LMA to the CONUS and OCONUS teams Oversee team development, training, performance management, and assignment of responsibilities to ensure employee growth, engagement, and productivity Establish clear performance objectives and KPIs for team members and hold regular check-ins to monitor progress Foster a collaborative and solutions-oriented culture that aligns with company values and strategic objectives, partnering cross-functionally Establish clear KPIs and performance objectives, monitor progress and drive accountability through regular feedback and performance reviews. Operational Oversight Manage staff schedules and approve overtime Ensure timely processing of new customer orders Monitor container shipping boards and enforce logistics timelines Provide backup support for customer accounts during absences Follow up on unresolved tasks and escalate issues as needed Review open orders and coordinate resolution Evaluate current processes to build efficiencies and implement data-driven improvements. Customer Engagement Participation in routine OCONUS and CONUS customer calls to promote transparency, trust, and proactive issue resolution. Build and maintain strong, long-term relationships with key customers, ensuring alignment with their business needs and expectations. Serve as a point of escalation for customer concerns, ensuring swift and effective resolutions that reinforce customer confidence. Cross-Functional Collaboration Partner closely with Sales, Operations, Supply Chain, Logistics, and Accounting to ensure seamless execution and alignment of goals. Work collaboratively to develop service improvements, forecasting accuracy, and operational alignment between departments. Reporting & Analytics Maintain dashboards and visual reports using Power BI, developing insights from data for decision making Ensure timely completion of scorecard reporting Training & Development Lead onboarding and continuous learning initiatives for team members. Promote cross-training to strengthen team flexibility and resilience. Compliance & Policy Adherence Follow Richmond Wholesale’s employment and departmental policies Comply with all federal and state regulations Minimum Qualifications Education: Bachelor’s degree in business administration or a Business-related degree Experience: 5+ years of experience in account management and/or customer service. 5+ years of people leadership/management with 3+ direct reports and 5+ total organization reports Strongly Preferred Skills: Advanced Excel skills (pivot tables, formulas, data modeling) 2+ years of experience with ERP systems and data visualization tools (such as Power BI) Proficiency with Microsoft Office Suite ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication & Comprehension Communicates clearly and effectively, both verbally and in writing. Demonstrates professional writing skills and the ability to correspond articulately. Exhibits strong public speaking skills to represent Richmond Wholesale to various stakeholders. Problem Solving Analyze data and situations to solve routine and complex problems. Apply sound judgment and decision-making skills to resolve issues. Maintains professionalism and composure under pressure. Physical & Sensory Abilities Able to travel locally and outside the local area as needed. Frequently required to sit, stand, and walk, with occasional lifting and bending. Capable of hearing and speaking effectively for communication purposes. WORKING CONDITIONS The work environment is a climate-controlled office setting, well-lit with a moderate noise level. Equal Employment Opportunity Richmond Wholesale Meat, a Pro Food Solutions company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, pregnancy, childbirth or related medical condition, marital status, religion, age, disability, gender identity or expression, genetic information, or service in the military or any other class protected by local, state or federal law

Responsibilities

Supervise the daily duties of the OCONUS and CONUS Account Management Teams, providing strategic direction and operational execution. Ensure timely processing of customer orders and foster a collaborative culture aligned with company values.