Sr. Manager, Change Management at Gap Inc.

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Organizational Change, Impact Assessment, Readiness Assessments, Stakeholder Engagement, Communication Materials, Training Programs, Success Metrics Tracking, Data Analysis, Instructional Design, Project Management, Adult Learning Principles, E-learning Tools, Risk Identification, Process Improvement, Interpersonal Skills

Industry

Retail

Description

About the Role If you’re passionate about helping people adapt to complex organizational change, this is the role for you. As an active part of our Change Management working group, the Change Management Sr Manager will enable the people side of change, with a specific focus on helping people adapt to new processes, roles and ways of working in order to take our business forward. As we evolve our operating model and digitize our workflows, our people need the awareness, knowledge, role clarity and training to grow and succeed; The Change Manager plays a pivotal role in driving organizational change and ensuring the successful adoption of new processes, systems, and improvements. This role involves collaborating with various functions to understand their needs, assessing the impact of proposed changes, and developing strategies to manage these changes effectively. The Change Manager is also responsible for creating and delivering communication materials, developing training programs, and providing support to employees throughout the change process. What You'll Do Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change and timing; derive insights from data and share a consolidated view of impact to inform change planning. Track and measure success metrics for change work. Assess change needs across different stakeholder groups from data and focus groups. Build change plans to support delivery of change – engage stakeholders, assign accountability, agree timing and build into overall Change plans. Create and deliver clear communication materials about changes; ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time. Develop and deliver training programs to support employees in adapting to changes. Monitor and report on the progress of change initiatives. Identify opportunities for continuous improvement. Provide input & reporting/dashboard updates to Change Leader for governance purposes; articulate issues and risks as needed. Liaise with other change managers as needed (for example in Brand teams, Technology/PdM teams) Who You Are Undergraduate qualifications in Human Resources, Psychology, Organization Development, Business or another related field Certification in Change Management (e.g., Prosci). Experience in project management. Experience in instructional design and developing training courses and material (including PowerPoint documents, SharePoint sites, Microsoft Forms surveys). Proficiency in MS Excel. Understanding of adult learning principles and instructional design theories. Proficiency in using technology and e-learning tools for training development. Demonstrated experience as an organizational change manager or business analyst. Results-oriented, hands-on style (this is a roll-up-the-sleeves position which will require documentation and execution/delivery of plans) Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments Ability to identify and articulate change obstacles and resistance Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand / retail environment. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Responsibilities

The role involves conducting change impact and readiness assessments, building change plans, and creating/delivering communication and training materials to support the adoption of new processes and ways of working. This manager will also track success metrics, monitor progress, and provide governance reporting to the Change Leader.