POSTING DATE

09/03/2025
100 Main St, Middletown, Connecticut, 06457-3422, United States of America
The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

EDUCATION AND REQUIREMENTS

Describe any required or preferred education and experience criteria (i.e. bachelor’s degree preferred, or management experience required).

TRAVEL AND TIME REQUIREMENTS

List the amount of travel required for this role and frequency of nights and weekends required to work.

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed
• On-site presence in facilities 3-4 days per week

Coaching & Upskilling Clinic Teammates:

• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns

ESSENTIAL DUTIES & RESPONSIBILITIES

In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.

Safety Response & Readiness:

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates:

• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

List the amount of travel required for this role and frequency of nights and weekends required to work.

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed
• On-site presence in facilities 3-4 days per wee