MINIMUM QUALIFICATIONS

• Bachelor’s degree in Organizational Development, or Nursing (and current licensure), or related field or equivalent experience required.
• ESRD/Healthcare experience preferred.
• Technical background and competency is preferred.
• Proficient with MS Word, Excel, PowerPoint, Star Point and Outlook.
• Proficient with DaVita computer systems.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.
• Ability to prioritize and adapt based on changing priorities.
• Solid reasoning, critical thinking, and problem solving abilities.
• Excellent communication skills (written and verbal) and interpersonal communication skills including ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material, including ability to persuasively deliver presentations to senior executives.
• Strong project management skills.
• Strong interpersonal skills and demonstrated ability to build strong relationships and work well across cross-functional teams.
• Strong business process analysis and data analysis skills.
• Proven ability to begin and finish major cross-functional projects independently with minimal supervision.
• Excellent time management, decision-making, problem solving, presentation, documentation, communication, planning and organization skills.
• Ability to work independently or in a team environment.
• Ability to learn complex technical and business concepts quickly.
• Ability to interact positively with teammates at all levels across the company.
• Ability to work self-sufficiently and know when to circle back with subject matter experts.
• Approachable and open.
• Ability to motivate through influence and leadership.

GENERAL PURPOSE OF THE JOB

This role is to assist the Clinical Protocol Development Director in improving the speed and efficiency of the creation of clinical protocols in IT systems while overseeing the CWOW Nurse Protocol and Deployment Manager team.
This position will:
Support development of business requirements for clinical protocols and identify related clinical system changes and requirements.
Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education to help identify any dependencies and coordinate/facilitate input of applicable teams into protocols development process and to assure the clinical needs are met with the systems.
Act as a resource for CE team on clinical IT systems, and serve as a voice and liaison with IT team in support of the Clinical Protocol Development Director.
Support the work of multi-disciplinary teams.
Support the clinical protocol oversight committee in compiling appropriate documentation
This position requires a detail-oriented individual with clinical experience and understanding of dialysis workflow in the clinics. As well as the ability to ask the right questions, create partnerships with IT, and communicate, define and ensure appropriate implementation of the clinical business needs to a technical audience. They must have the ability to contribute to multiple concurrent projects, ramp up fast and support an ever-changing environment.
SUPERVISORY RESPONSIBILITIES: Yes

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• With guidance from the Clinical Protocol Development Director, work with SMEs to gather, define and support documentation of technical requirements, model current/future business processes and operational changes.
• Lead the SMEs during User Acceptance Testing to provide feedback in a timely manner.
• Ensure end user feedback is sought after and accurately reflected in prioritization of product features and functions.
• Assist with development of clinical job aids regarding clinical systems.
• Partner with IT delivery teams on a very frequent if not daily basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features and moving the protocol development forward
• Support the Protocol Oversight Committee and required protocol documentation process
• Travel required: up to 30%.