Sr. Manager, Collections & Recovery at Jobgether

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

123780.0

Posted On

01 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Recovery Operations, Team Leadership, Data Analysis, Process Optimization, Regulatory Compliance, Workforce Management, Customer-Centric Practices, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, CRM Platforms, Automation, Digital Contact Strategies, AI-Enabled Tools

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Manager, Collections & Recovery in California (USA). This senior leadership role is responsible for overseeing collections and recovery operations for commercial, small business, and equipment finance portfolios. The Sr. Manager will drive operational excellence, manage high-performing teams, and implement strategies that balance strong recovery results with an outstanding customer experience. The position involves workforce management, data-driven decision-making, process optimization, and regulatory compliance. You will collaborate with cross-functional teams to address complex cases, enhance efficiency through technology and analytics, and ensure adherence to risk and compliance standards. This role offers an opportunity to make a meaningful impact on both operational performance and customer financial wellness. \n Accountabilities: Develop and execute strategic plans to improve portfolio performance, minimize credit losses, and ensure operational stability. Lead, coach, and develop in-house collections teams and outsourced agency partners, fostering accountability and continuous improvement. Oversee workforce management including scheduling, forecasting, and capacity planning to align staffing with recovery goals. Optimize workflows, policies, and quality controls using analytics, automation, and segmentation strategies. Ensure all collections activities comply with federal, state, local regulations, and internal risk standards. Monitor portfolio metrics such as roll rates, liquidation results, and agency performance, and implement action plans as needed. Partner with cross-functional teams including Operations, Credit Risk, Compliance, and Legal to manage complex cases and support operational initiatives. Reinforce customer-centric collections practices that maintain dignity, support financial wellness, and protect organizational reputation. Requirements: Extensive experience in collections and recovery management within commercial, small business, and/or equipment finance lending. Proven ability to lead and develop high-performing teams, managing both direct and outsourced staff effectively. Strong knowledge of collections strategies, loss mitigation, recovery workflows, and regulatory compliance requirements. Workforce management expertise including forecasting, scheduling, capacity planning, and real-time monitoring. Advanced proficiency in Microsoft Office tools (Excel, Outlook, Teams, Word, PowerPoint) for data analysis, reporting, and modeling. Strong analytical, critical thinking, and problem-solving skills, with the ability to translate data into actionable insights. Experience with collections systems, CRM platforms, and performance management tools. Excellent communication, interpersonal, and influencing skills. Customer-first mindset grounded in ethics, empathy, and mission alignment. Based in, or willing to relocate to, Commerce, CA. Optional but preferred: experience with automation, digital contact strategies, AI-enabled collections tools, or industry certifications such as CCP or CCE. Benefits: Competitive salary range: $91,544 - $123,780 (commensurate with experience). Hybrid work schedule with two days remote and three days on-site. 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees; 90% coverage for dependents. Flexible Spending Accounts and voluntary benefits including supplemental life and AD&D insurance. Tax-deferred & Roth 403(b) retirement plan with employer match. Unlimited paid vacation, 12 paid holidays, 1 floating holiday, 10 sick days, and paid parental leave. Monthly remote work reimbursements and flexible work-life balance support. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

The Sr. Manager, Collections & Recovery oversees collections and recovery operations for various portfolios, driving operational excellence and managing high-performing teams. This role involves implementing strategies that balance recovery results with customer experience while ensuring compliance with regulations.