ABOUT ICP

ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

WHO WE ARE

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

PREFERRED QUALIFICATIONS:

• Advanced understanding of MarTech platforms and analytics tools including certification in Salsify PXM and a DAM tool.
• Experience managing global content operations and distribution for multinational brands.
• Familiarity with data governance, compliance regulations (e.g., GDPR), and security best practices in digital content management.
• Familiarity with techninal configuration, product ownership and integration me

The Sr. Manager, Content Ecosystem is responsible for managing a client’s content ecosystem ensuring delivery of the right assets to the right audiences, at the right time. Sr. Manager will oversee and optimize the systems, processes, and strategies that drive the creation, management, and distribution of digital content across platforms. This role is pivotal in ensuring seamless integration and alignment across content tools, workflows, and teams. The ideal candidate is a strategic thinker with deep expertise in content operations, Digital Asset Management (DAM), Product Information Management (PIM) and ecosystem architecture, capable of driving innovation and efficiency across the content lifecycle.
This role blends digital technology expertise, analytics, and client engagement requiring collaboration with a wide network of senior level stakeholders, including digital technology leadership, platform vendors, system integration partners and senior brand representatives to drive engagement and produce measurable business results.
You will work at the intersection of content strategy and digital innovation & transformation, ensuring all content aligns with our client’s brand guidelines, resonates with target audiences, and is properly managed throughout the content lifestyle. Your expertise in digital platforms, workflows and analytics will drive performance while fostering a cohesive team culture and operational excellence.
The role requires effective strategic operations management, project management, leadership, strategic thinking, tactical execution oversight, and excellent communication skills.
A proficient and inclusive leader, the Sr. Manager, Content Ecosystem has oversight of a team of specialists across multiple accounts, to fostersachievement of objectives while balancing and maintaining a people-centric focus. Leading by example, they exhibit exceptional client-facing skills and service across various scenarios, ranging from day-to-day project operations to handling complex issues and proactively mitigating risks and challenges as they arise.
By infusing ICP core values of Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity into their leadership approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.
This role reports to the Regional Lead, MCS.
This is a hybrid role based in London with occasional travel required to collaborate with clients and cross-functional teams across global locations.
Must be able and willing to collaborate across time zones to accommodate our global clientele and delivery teams.