At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
The Senior Manager of Customer Success, Global/Strategic exists to provide the support, guidance and direction to the Global/Strategic CSM team. This person should act as the CSM for their team members, ensuring they achieve their own desired business outcomes and success. This role ensures functional internal communication and alignment with departments including, but not limited to, Sales, Customer Marketing, Product Management, and all Customer Success sub departments. In so doing, the Senior Manager of Customer Success serves as an advocate for Bluebeam’s direct customers, the CSM team and a voice of the industry. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions across customer organizations measured in renewals and expanded use of Bluebeam’s products and high-value service offerings.

• Manage a team of Global/Strategic Customer Success Managers across APAC, NA and EMEA.
• Establish OKRs (Objectives and Key Results) based on overarching CSM, CS and Company OKRs
• Weekly 1:1 meetings with direct reports.
• OKR accountability
• Coaching
• Success enablement
• Continuous CS learning and research
• Partner with CS Director and Customer Marketing on initiatives to advance onboarding, customer experience, community and advocacy.
• Partner with CS Director and Sales Leadership on Sales and CSM strategy
• Facilitate onboarding of new CSM hires
• Facilitate performance reviews of team
• Point of escalation for CSM team as needed