CHICAGO, IL (HYBRID)

The American Medical Association (AMA) is the nation’s largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.
This role manages the post-sale customer experience for group membership institutions using MMX educational product. Responsible for maximizing enablement, retention and ROI, while positioning Customer Success as a differentiating attribute of AMA’s educational products and brand. This role oversees a team of Customer Success Managers, builds scalable systems to drive engagement and institutional growth, and partners across internal teams to deliver best-in-class customer experiences.

REQUIREMENTS:

• Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
• Bachelor’s degree in business, communications, healthcare administration or related field required, Master’s degree preferred.
• 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
• 3+ years of people management experience required.
• Previous experience managing customers in a healthcare-related context preferred.
• Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
• Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
• Strong external presence to communicate with customers and stakeholders.
• Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
• Some travel is required.
  This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.
  The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
  We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

Please refer the Job description for details