ABOUT RHAPSODY:

We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data – such as patient encounter details, lab results, and billing information – to move seamlessly from one system to another.
While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience. To learn more about Rhapsody, visit
www.rhapsody.health
If using your expertise in a way that impacts our health care system, patient care, and population health sounds like something you would find rewarding, apply today!

SUMMARY:

Envoy is our technology first solution offering, powering critical integrations for a global network of healthcare and technology partners. As the Manager of Envoy Platform Operations, you won’t just be keeping things running, you’ll be shaping the future of how integration solutions are delivered. This role is about impact: leading a high-performing, follow-the-sun team, transforming operations with automation and AI, and ensuring our customers experience world-class reliability and service.
Few roles provide this level of exposure to a global client base and the opportunity to directly influence how next-generation integration solutions scale across healthcare and beyond.

QUALIFICATIONS:

• Bachelor’s degree in a related field required; Master’s degree preferred.
• At least 5 years of proven leadership experience in platform or solution operations, product operations, support engineering, or SRE/DevOps, ideally in data-intensive or healthcare contexts.
• Familiarity with integration concepts (interfaces, routing, transformations), monitoring, and incident/change practices.
• Practical experience with connectivity/security fundamentals (VPNs, tunnels, certs, SFTP, TLS) and working cross-functionally with Security/IT.
• A track record of driving automation, standardization, and repeatability—moving teams from manual work to scalable, documented processes.
• Excellent communication skills—calm and clear during incidents, trusted by both technical and business stakeholders.
• Embrace AI-enhanced workflows: Leverage AI tools (e.g., ChatGPT, GitHub Copilot) to increase efficiency, improve decision-making, and continuously explore new ways to augment your work with emerging technologies.
• (Bonus) Exposure to HL7 v2 / FHIR, healthcare interface engines (Rhapsody-class), scripting/SQL, and regulated environments (HIPAA/SOC 2).

RESPONSIBILITIES:

• Lead and inspire a global operations team of four individuals. You will set the pace, drive excellence, and create a healthy, high-accountability operating rhythm.
• Transform platform operations: You will oversee incident, change, and problem practices; monitoring/alerting; maintenance windows; and status communications, while re-imagining how technology and AI can take us to the next level of automation and efficiency.
• Deliver with impact to ensure seamless new interface implementations with clear timelines, transparent communication, and reliable execution that customers can trust.
• Reimagine repeatability:Design and scale templates, runbooks, and automation that move us from bespoke work to industrial-grade, repeatable solutions.
• Protect and enable customers:Own VPNs, certificates, SFTP, and security controls in close partnership with Security/IT, ensuring integrations are both fast and secure.
• Shape the future of service delivery: Help envision new ways Envoy can deliver integrations faster, more reliably, and with greater value to customers worldwide.

WHY THIS ROLE IS DIFFERENT

• Impact at scale: Your work will directly transform how integrations are delivered across healthcare.
• Global exposure: Work with a worldwide customer base—an opportunity few companies can offer.
• Cutting-edge focus: Be at the forefront of applying AI and automation to drive a new standard in operational excellence.
• Collaboration: Partner with Product, Security/IT, and Customer Success to deliver true end-to-end value.
  Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws