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Sr Manager Digital Retail- Strategy & Dealer Tools at Ford Global Career Site

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Retail, Customer Experience, Data Analysis, Critical Thinking, Human-Centered Design, Dealer Efficiency, Sales Efficiency, Tech Stack Strategy, Omnichannel Experience, Quality Monitoring, Strategic Thinking, Creative Problem-Solving, Leadership, Communication, Collaboration, Ford Dealer Experience

Industry

Motor Vehicle Manufacturing

Description

Champion the customer experience on digital retail, utilizing research, data, critical thinking, human-centered design principles to ensure our greater org delivers on our customers' expectations and needs, while streamlining the dealer process and providing dealer sales efficiency. Advocate for dealer efficiency with digital retail at Point of Sale including integration with Tier 1, Tier 3 websites, and in dealerships, ensuring that dealer needs are prioritized and addressed. Partner with our tech partners to design our long-term Dealer tech stack strategy for commerce, ensuring alignment with organizational goals and dealer needs. Work with the head of Digital Retail Experience and Dealer Operations to design and implement a plan for dealer adoption, ensuring that changes are effectively communicated and embraced throughout the network. Defining requirements for dealer-facing tools and work with partners to deliver solutions that support excellent omnichannel experience. Monitoring quality and tracking key metrics, ensuring digital retail performance meets standards enabling ongoing improvement. Established and active employee resource groups Bachelor's degree or equivalent combination of relevant education and experience. Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems Resilient leader who understands need to drive enterprise-wide alignment and displays influencing skills at all levels Master's Degree Extensive experience in Ford Dealer & Field facing roles Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.

Responsibilities

Champion the customer experience on digital retail while streamlining the dealer process and enhancing dealer sales efficiency. Partner with tech teams to design a long-term strategy for dealer tools and ensure effective communication and adoption across the network.