Job Purpose

To support the Operations Manager in managing day-to-day Fruits & Vegetables warehouse operations across receiving, put-away, storage, replenishment, picking, staging and dispatch.

The role is responsible for ensuring operational plans are executed efficiently, accurately and safely while maintaining fresh-produce quality, inventory accuracy, cold-chain requirements, FIFO/FEFO compliance and customer service levels.

The position requires strong warehouse leadership, manpower management and hands-on operational control in a fast-paced environment.

Key Responsibilities

Warehouse Operations

• Manage assigned warehouse shifts, operational zones and daily activities.
• Oversee receiving, put-away, storage, replenishment, picking, staging and dispatch.
• Ensure warehouse activities are completed according to daily operational plans.
• Monitor order volumes, workload and operational priorities throughout the shift.
• Ensure orders are completed before customer and dispatch cut-off times.
• Conduct regular floor inspections and maintain strong operational visibility.
• Identify operational bottlenecks and take immediate corrective action.
• Maintain proper warehouse discipline, housekeeping and storage practices.

Fruits & Vegetables Operations

• Ensure proper handling and storage of fresh fruits and vegetables.
• Monitor product movement to minimize damage, spoilage and handling losses.
• Ensure correct storage conditions are maintained for fresh produce.
• Monitor shelf-life and product ageing.
• Ensure strict FIFO/FEFO compliance.
• Ensure rejected, damaged, expired and hold stock is properly segregated.
• Coordinate with Quality and QHSE teams regarding product condition, food safety and temperature deviations.
• Ensure fresh produce is picked, staged and dispatched according to product and customer requirements.

Manpower & Shift Management

• Plan and deploy manpower according to workload and operational priorities.
• Ensure supervisors allocate employees effectively across warehouse activities.
• Monitor attendance, absenteeism, overtime and productivity.
• Conduct or ensure completion of shift-start briefings.
• Monitor individual and team productivity.
• Reallocate manpower during the shift based on changing operational requirements.
• Coach supervisors and warehouse associates on operational performance and discipline.

Receiving & Put-Away

• Ensure incoming products are received and processed according to schedule.
• Monitor unloading, quantity verification and receiving documentation.
• Coordinate with QC/QHSE teams for fresh-produce quality checks.
• Ensure accepted stock is moved quickly to the correct storage location.
• Monitor receiving and put-away turnaround times.
• Escalate receiving delays, shortages and quality concerns.

Picking & Order Fulfilment

• Ensure picking activities are completed accurately and within agreed timelines.
• Monitor picking accuracy and productivity.
• Ensure correct SKU, quantity and customer order requirements are followed.
• Investigate picking shortages and discrepancies.
• Prioritize urgent or high-volume customer orders where required.
• Ensure orders are processed correctly for retail, wholesale, HORECA or E-commerce requirements.

Staging & Dispatch

• Ensure completed orders are staged correctly according to customer, route and vehicle.
• Monitor loading and dispatch activities.
• Ensure products are loaded safely and without damage.
• Coordinate with Transport teams to ensure vehicle availability.
• Monitor dispatch cut-off and departure times.
• Escalate and resolve delays before they impact customer deliveries.
• Ensure dispatch documentation and system transactions are completed accurately.

Inventory & Location Control

• Ensure inventory and location discipline is maintained.
• Coordinate with Inventory teams to investigate stock discrepancies.
• Ensure physical movements are correctly updated in WMS/ERP systems.
• Support cycle counts and stock verification.
• Monitor location accuracy.
• Ensure stock adjustments are supported by proper investigation and authorization.

Cold Chain & Quality Compliance

• Monitor temperature-controlled warehouse activities.
• Ensure temperature deviations are reported immediately.
• Ensure fresh produce is not unnecessarily exposed outside controlled conditions.
• Support compliance with food safety, hygiene and GMP requirements.
• Work closely with Quality and QHSE teams on corrective actions.

Equipment & Resource Management

• Ensure required material-handling equipment is available and operational.
• Monitor availability of forklifts, reach trucks, pallet jacks and handheld devices.
• Escalate equipment breakdowns promptly.
• Ensure equipment is used safely and effectively.

Safety & Compliance

• Ensure compliance with warehouse safety procedures.
• Monitor PPE compliance.
• Ensure forklift and pedestrian segregation.
• Maintain clear aisles, emergency exits and loading areas.
• Support safety inspections and audits.
• Ensure employees comply with food-safety and hygiene procedures.

Reporting & Coordination

• Prepare daily and weekly warehouse performance reports.
• Track productivity, inventory accuracy, dispatch performance and manpower utilization.
• Report operational issues to the Operations Manager.
• Coordinate with Inventory, Quality, QHSE, Transport, Maintenance, Customer Service and Supply Chain teams.
• Ensure accurate shift handover.
• Act as Operations Manager during the Manager’s absence when required.

Education & Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Warehouse Management, Operations Management or a related discipline preferred.
• Diploma in Supply Chain, Logistics or Warehouse Management may be considered for candidates with strong relevant experience.
• Professional certification in Warehouse Management, Supply Chain or Logistics is an advantage.
• HACCP or Food Safety certification is an advantage.
• Lean, Six Sigma or Continuous Improvement qualifications are desirable.

Experience Required

• Minimum 5–7 years of warehouse operations experience.
• Minimum 2 years in a supervisory or assistant management role.
• UAE warehouse experience is required.
• Previous experience in Fruits & Vegetables or E-commerce warehouse operations is preferred.
• Experience in any of the following sectors will be an advantage:
• Fresh Produce, Fruits & Vegetables, E-commerce Fulfilment, FMCG, Cold Store, Food Distribution, 3PL.
• Experience managing high-volume receiving, picking and dispatch operations.
• Experience in fresh-produce handling, FIFO/FEFO and temperature-controlled operations preferred.
• Experience with WMS/ERP systems is required.
• Experience managing multicultural warehouse teams is preferred.
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Job Purpose

To support the Operations Manager in managing day-to-day Fruits & Vegetables warehouse operations across receiving, put-away, storage, replenishment, picking, staging and dispatch.

The role is responsible for ensuring operational plans are executed efficiently, accurately and safely while maintaining fresh-produce quality, inventory accuracy, cold-chain requirements, FIFO/FEFO compliance and customer service levels.

The position requires strong warehouse leadership, manpower management and hands-on operational control in a fast-paced environment.

Key Responsibilities

Warehouse Operations

• Manage assigned warehouse shifts, operational zones and daily activities.
• Oversee receiving, put-away, storage, replenishment, picking, staging and dispatch.
• Ensure warehouse activities are completed according to daily operational plans.
• Monitor order volumes, workload and operational priorities throughout the shift.
• Ensure orders are completed before customer and dispatch cut-off times.
• Conduct regular floor inspections and maintain strong operational visibility.
• Identify operational bottlenecks and take immediate corrective action.
• Maintain proper warehouse discipline, housekeeping and storage practices.

Fruits & Vegetables Operations

• Ensure proper handling and storage of fresh fruits and vegetables.
• Monitor product movement to minimize damage, spoilage and handling losses.
• Ensure correct storage conditions are maintained for fresh produce.
• Monitor shelf-life and product ageing.
• Ensure strict FIFO/FEFO compliance.
• Ensure rejected, damaged, expired and hold stock is properly segregated.
• Coordinate with Quality and QHSE teams regarding product condition, food safety and temperature deviations.
• Ensure fresh produce is picked, staged and dispatched according to product and customer requirements.

Manpower & Shift Management

• Plan and deploy manpower according to workload and operational priorities.
• Ensure supervisors allocate employees effectively across warehouse activities.
• Monitor attendance, absenteeism, overtime and productivity.
• Conduct or ensure completion of shift-start briefings.
• Monitor individual and team productivity.
• Reallocate manpower during the shift based on changing operational requirements.
• Coach supervisors and warehouse associates on operational performance and discipline.

Receiving & Put-Away

• Ensure incoming products are received and processed according to schedule.
• Monitor unloading, quantity verification and receiving documentation.
• Coordinate with QC/QHSE teams for fresh-produce quality checks.
• Ensure accepted stock is moved quickly to the correct storage location.
• Monitor receiving and put-away turnaround times.
• Escalate receiving delays, shortages and quality concerns.

Picking & Order Fulfilment

• Ensure picking activities are completed accurately and within agreed timelines.
• Monitor picking accuracy and productivity.
• Ensure correct SKU, quantity and customer order requirements are followed.
• Investigate picking shortages and discrepancies.
• Prioritize urgent or high-volume customer orders where required.
• Ensure orders are processed correctly for retail, wholesale, HORECA or E-commerce requirements.

Staging & Dispatch

• Ensure completed orders are staged correctly according to customer, route and vehicle.
• Monitor loading and dispatch activities.
• Ensure products are loaded safely and without damage.
• Coordinate with Transport teams to ensure vehicle availability.
• Monitor dispatch cut-off and departure times.
• Escalate and resolve delays before they impact customer deliveries.
• Ensure dispatch documentation and system transactions are completed accurately.

Inventory & Location Control

• Ensure inventory and location discipline is maintained.
• Coordinate with Inventory teams to investigate stock discrepancies.
• Ensure physical movements are correctly updated in WMS/ERP systems.
• Support cycle counts and stock verification.
• Monitor location accuracy.
• Ensure stock adjustments are supported by proper investigation and authorization.

Cold Chain & Quality Compliance

• Monitor temperature-controlled warehouse activities.
• Ensure temperature deviations are reported immediately.
• Ensure fresh produce is not unnecessarily exposed outside controlled conditions.
• Support compliance with food safety, hygiene and GMP requirements.
• Work closely with Quality and QHSE teams on corrective actions.

Equipment & Resource Management

• Ensure required material-handling equipment is available and operational.
• Monitor availability of forklifts, reach trucks, pallet jacks and handheld devices.
• Escalate equipment breakdowns promptly.
• Ensure equipment is used safely and effectively.

Safety & Compliance

• Ensure compliance with warehouse safety procedures.
• Monitor PPE compliance.
• Ensure forklift and pedestrian segregation.
• Maintain clear aisles, emergency exits and loading areas.
• Support safety inspections and audits.
• Ensure employees comply with food-safety and hygiene procedures.

Reporting & Coordination

• Prepare daily and weekly warehouse performance reports.
• Track productivity, inventory accuracy, dispatch performance and manpower utilization.
• Report operational issues to the Operations Manager.
• Coordinate with Inventory, Quality, QHSE, Transport, Maintenance, Customer Service and Supply Chain teams.
• Ensure accurate shift handover.
• Act as Operations Manager during the Manager’s absence when required.

Education & Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Warehouse Management, Operations Management or a related discipline preferred.
• Diploma in Supply Chain, Logistics or Warehouse Management may be considered for candidates with strong relevant experience.
• Professional certification in Warehouse Management, Supply Chain or Logistics is an advantage.
• HACCP or Food Safety certification is an advantage.
• Lean, Six Sigma or Continuous Improvement qualifications are desirable.

Experience Required

• Minimum 5–7 years of warehouse operations experience.
• Minimum 2 years in a supervisory or assistant management role.
• UAE warehouse experience is required.
• Previous experience in Fruits & Vegetables or E-commerce warehouse operations is preferred.
• Experience in any of the following sectors will be an advantage:
• Fresh Produce, Fruits & Vegetables, E-commerce Fulfilment, FMCG, Cold Store, Food Distribution, 3PL.
• Experience managing high-volume receiving, picking and dispatch operations.
• Experience in fresh-produce handling, FIFO/FEFO and temperature-controlled operations preferred.
• Experience with WMS/ERP systems is required.
• Experience managing multicultural warehouse teams is preferred.
•