Sr. Manager, Employee Relations - North America at Boston Scientific Corporation Malaysia

Arden Hills, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Conflict Resolution, Performance Management, Policy Interpretation, Team Leadership, Investigations, Compliance, Customer Experience Management, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Risk Assessment, HR Policies, Change Management, Coaching

Industry

Medical Equipment Manufacturing

Description

Lead and develop the North America Employee Relations (ER) team. Provide coaching and training in conflict resolution, performance management, and policy interpretation. Build a collaborative, high-performing, and inclusive team culture. Allocate resources aligned with global ER priorities and organizational goals. Serve as the ER expert for complex investigations and policy interpretation across the US, Canada, and Puerto Rico. Ensure fair and consistent resolution of sensitive employee matters. Guide managers and employees on workplace issues and compliance. Develop, maintain, and advise on HR policies aligned with global and local standards. Assess and mitigate risk in employee‑related matters. Consulting: Influences customer decisions and sets strategic direction within area of expertise. Customer Experience Management: Develops strong customer relationships and drives improved outcomes and processes. Delivery Excellence: Understands customer needs and coaches teams to apply correct solutions. Operational & Process Excellence: Applies end‑to‑end process thinking and drives improvements to existing processes. Solution Design: Uses innovative, iterative approaches to identify needs, solve complex problems, and design effective solutions. Bachelor's degree plus 8+ years of progressive HR experience in a people‑leader role with a focus on employee relations, full-cycle investigations, performance management, and compliance in highly matrixed, multi‑country or global organizations. Equivalent combination of education and experience will be considered. Advanced degree preferred. 5+ years of experience managing and conducting full‑cycle, complex internal investigations across multiple countries. Experience leading teams with demonstrated ability to influence and drive performance. Strong judgment and problem‑solving skills. Customer‑focused mindset, with high professionalism and discretion. Excellent communication skills in English; additional language proficiency is a plus. Ability to influence at all organizational levels and succeed in a matrixed environment. Strong knowledge of employment laws and regulations across North America. Ability to manage multiple tasks in a fast‑paced, matrixed environment. Demonstrated excellent verbal and written communication skills. Strong interpersonal, team‑building, and customer service skills. Ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, and policies. Strong analytical and problem‑solving capability. Provide guidance on root‑cause analysis and intervention planning. Support adoption of the Global ER support model; collaborate with HR Operations and global teams to enhance technology and service delivery. Support change management efforts to strengthen adoption of the HR operating model.

Responsibilities

Lead and develop the North America Employee Relations team while ensuring fair resolution of sensitive employee matters. Provide guidance on workplace issues, compliance, and HR policies aligned with global standards.