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Sr Manager, Global Customer Experience Process Optimization at DSM

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Customer Experience, Data Analysis, Cross-Functional Collaboration, Continuous Improvement, Process Adherence, Lean, Kaizen, Digital Strategy, Voice of Customer, Shared Services, Supply Chain Management, Transformation, Risk Identification, Action Plans, Insights

Industry

Chemical Manufacturing

Description

Lead SC end to end performance management (at global and regional levels), provide insights, identify risks and issues and support on action plans delivery and resolution Collecting and analyzing customer data, feedback, and insights to identify trends, pain points, and opportunities for improvement in the customer experience. Collaborating with cross-functional teams to create a seamless and positive customer experience across all touchpoints by identifying areas of improvement and prioritize initiatives Monitor and measure success of the CX initiatives to determine whether they are meeting business and customer's objectives. Develop and implement process continuous improvement initiatives within the BU (set BU mindset, global coordination and implementation of the actions identified) Responsible for process adherence adoption within the BU and implementation of group standards Lead Lean/Kaizen events within the BU, applying the standard methodology Identify and apply best practices at regional and global level driving efficiency & harmonization Align Digital strategy with Tailored Supply Chain within the BU Facilitates the Voice of Customer (VOC) surveys execution defining the improvement plans, realization and execution within the BU Lead all transfer activities in collaboration with Shared Services to ensure Global Enterprise Services (GES) adhered to established processes and compliance standards. We bring Join a highly socially and environmentally responsible company Experience in Supply Chain Management -- driving transformation with customer focus

Responsibilities

Lead end-to-end performance management for customer experience at global and regional levels, providing insights and supporting action plans. Collaborate with cross-functional teams to enhance customer experience and monitor the success of initiatives.