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JOB SUMMARY

We’re on the lookout for an experienced People Operations Manager to join our People Team. You’ll need to be a great people leader and someone who loves optimizing processes. This role is critical in ensuring seamless execution across various HR operational functions including systems support, data audits, onboarding and offboarding, compliance, requisition, and offer support. The ideal candidate is organized, data-savvy, and thrives on improving processes that directly enhance the employee and candidate experience. You’ll be the operational backbone of key People and Talent workflows, ensuring accuracy, efficiency, and stakeholder alignment.

REQUIREMENTS AND PREFERRED EXPERIENCE

• 5+ years of experience in People operations or people-related program management roles.
• Background in supporting TA operations and reporting.
• Demonstrated ability to leverage AI and analytics tools like Excel, Looker, or similar platforms.
• Experience with process mapping and continuous improvement initiatives.
• Deep familiarity with HR systems (e.g., Workday, Ashby) and workflow tools like Jira.
• Extensive knowledge of Workday is a must.
• Experience conducting HR audits and working with confidential employee data.
• Exceptional attention to detail and operational rigor.
• Strong verbal and written communication skills.
• Experience collaborating cross-functionally, especially with Finance, Legal, and IT.

• Manage and optimize Jira workflows to track employee lifecycle processes and HR service requests.
• Oversee and enhance the HR chatbot experience to deliver real-time employee support and guidance.
• Conduct recurring HR data audits to ensure system accuracy, compliance, and data hygiene.
• Own and occasionally facilitate day 1 new hire orientation, ensuring a consistent, engaging experience for all new team members.
• Drive operational components of onboarding and offboarding, including task coordination, documentation, and compliance.
• Coordinate and track immigration cases in partnership with external counsel as well as advise leaders on ad hoc visa questions.
• Manage the background check process with vendors and resolve discrepancies proactively.
• Support offer creation and requisition approvals, ensuring alignment with internal policies and approval structures.
• Act as the finance liaison for open roles, ensuring headcount alignment and financial reporting accuracy.
• Deliver Talent Acquisition (TA) operations reporting, including dashboards and intelligence insights.
• Maintain and update process documentation and standard operating procedures (SOPs) for all owned workflows