We are seeking an experienced and strategic HR leader to serve as the Sr. Manager, HR Service Center Operations. This role will oversee the global HR Service Center functions, including direct management across multiple regions such as Glasgow, UK and Ipoh/Penang, Malaysia. The Sr. Manager will be responsible for the end-to-end delivery of employee and candidate services, ensuring operational excellence, standardization of processes, and alignment with overall HR and business strategies.
This role will provide leadership, vision, and governance to regional service center operations across HR Operations & Compliance, Talent Acquisition Coordination, Talent Management, HRIS, Reporting, and Back-office support. The ideal candidate is an experienced leader in global shared services, capable of building scalable teams, enhancing employee experience, and driving innovation in HR service delivery.

EDUCATION & EXPERIENCE

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Significant experience in HR operations or shared services in a multinational environment, at a senior management or director level.
• Extensive experience leading global HR service delivery, payroll operations, and talent acquisition support functions.
• Proven ability to lead through change, drive operational efficiencies, and scale services in high-growth environments.
• Strong understanding of HRIS systems (e.g., Oracle), ADP, ATS, and ticketing tools
• Experience managing remote, multicultural teams across multiple geographies.
• Hands-on experience with HR service desk/ticketing system implementation and management.

SKILLS

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Exceptional communication, presentation, and stakeholder management skills.
• Demonstrated success in leading global process improvement and transformation initiatives.
• Experience in change management, compliance, and audit readiness.
• Flexible and available to support operations across multiple time zones.

PHYSICAL REQUIREMENTS

• Sitting for extended periods while working on a computer or conducting meetings.
• Use of hands and fingers for typing, writing, and handling documents.
• Occasional lifting of objects or materials up to 20 pounds for administrative tasks.
• Ability to communicate verbally and in writing.
• Mobility within the office environment to attend meetings or interact with colleagues.