Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Senior Manager – Infrastructure Delivery leads a high-performing team within IaaS Systems and Storage & Engineering (ISSE) to develop, deploy, and maintain cutting-edge infrastructure services. This role requires strong leadership, innovation in process transformation, and a strategic mindset focused on delivering quality, cost-effective IT infrastructure at scale in a complex enterprise environment. In addition, the ideal candidate will champion Agile delivery methods, cultivate new talent, and leverage GenAI capabilities to continually evolve the organization’s infrastructure strategy.

Key Responsibilities

• Lead the delivery of infrastructure services including hardware, Linux, Windows, hypervisors, containers, networking, SAN storage, cabling, rack design, and power provisioning in data centers.
• Drive operational excellence by implementing innovative, automated processes and procedures that reduce costs, accelerate timelines, and guarantee high-quality deployments.

• Collaborate with cross-functional teams (Network, Security, Cloud,

  Procurement, and others) to ensure end-to-end delivery alignment, while

  identifying new service opportunities to expand the team’s scope.

• Serve as a trusted partner to stakeholders, understanding their objectives and

  recommending infrastructure solutions that address evolving business needs.

• Oversee budget planning, vendor relationships, and procurement processes to

  optimize resource utilization and cost efficiencies.

• Implement Agile principles using Jira (or equivalent tools) to manage projects, tasks, backlogs, and sprints for maximum transparency and team productivity.

• Establish and maintain robust training and mentoring programs, developing

  future talent and instilling best practices in infrastructure delivery.

• Integrate GenAI capabilities to support predictive analytics, capacity planning,

  issue resolution, and continuous improvement across infrastructure deployment processes.

• Ensure compliance, audit readiness, and adherence to corporate policies,

  regulations, and industry standards.

Leadership & Team Development

• Provide visionary leadership with a focus on continuous improvement,

  fostering an environment of accountability and professional growth within the team.

• Mentor and guide team members, offering clear career progression paths and

  upskilling opportunities in emerging technologies (containers, cloud platforms, automation tools, etc.).

• Encourage a customer-first mindset, ensuring that day-to-day operations and

  strategic initiatives alike are aligned with internal and external customer satisfaction.

• Champion the adoption of new technologies and best practices, leading

  transformation initiatives to keep the team at the forefront of infrastructure

  innovation.

• Experience incorporating artificial intelligence (e.g., GenAI) into infrastructure

  or operational workflows.

• Demonstrated success driving strategic initiatives that align with

  organizational goals, reduce complexity, and enable scalability in rapidly

  changing environments.

• Certifications in Agile, ITIL, or relevant technical fields (e.g., VMware, Red Hat,

  Cisco) are advantageous.
  This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
  Qualifications

Basic Qualifications

• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of

relevant work experience

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or

more relevant years of experience with an Advanced Degree (e.g. Masters,

MBA, JD, MD) or 3 or more years of experience with a PhD

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related

field.

• Proven experience leading infrastructure delivery teams in large, complex

enterprise environments.

• Proficiency in hardware (servers, racks, power), Linux, Windows OS,

hypervisors, containers, networking technologies, SAN storage architectures,

and data center cabling concepts.

• Demonstrated success in applying Agile methodologies and effectively utilizing

Jira for project and release management.

• Solid understanding of procurement processes, vendor management, and

contract negotiations.

• Strong track record of customer-focused innovation, process transformation,

and cost reduction.

• Excellent leadership and team-building skills, with the ability to influence and

drive cross-functional collaboration at all levels.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Key Responsibilities

• Lead the delivery of infrastructure services including hardware, Linux, Windows, hypervisors, containers, networking, SAN storage, cabling, rack design, and power provisioning in data centers.
• Drive operational excellence by implementing innovative, automated processes and procedures that reduce costs, accelerate timelines, and guarantee high-quality deployments.
• Collaborate with cross-functional teams (Network, Security, Cloud

fostering an environment of accountability and professional growth within the team.

• Mentor and guide team members, offering clear career progression paths an