Sr Manager Managed Services - Req 2634 at Altera Digital Health India

, , India -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Service Delivery, Operations, Strategic Planning, Process Improvement, Customer Engagement, Stakeholder Engagement, Compliance, Documentation, Technical Support, Troubleshooting, ITIL, Performance Management, Automation, Cost Reduction

Industry

Software Development

Description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. JOB SUMMARY Management of technical functions for Managed Services Business Unit ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES The Senior Manager of Technical Services is responsible for leading and managing the technical services team to ensure the delivery of high-quality support, maintenance, and technical solutions for customers and internal stakeholders. This role involves strategic planning, operational oversight, and collaboration with cross-functional teams to drive efficiency, customer satisfaction, and continuous improvement in technical service operations. Key Responsibilities Leadership & Team Management Oversee and mentor technical service managers and staff, fostering a culture of accountability, collaboration, and professional growth. Develop staffing plans, performance goals, and training programs to ensure team readiness and capability. Service Delivery & Operations Ensure timely and effective resolution of technical issues, escalations, and service requests. Implement best practices for troubleshooting, preventive maintenance, and technical support. Monitor service metrics and KPIs to maintain high standards of quality and efficiency. Strategic Planning & Process Improvement Develop and execute strategies to enhance technical service offerings and customer experience. Identify opportunities for automation, cost reduction, and process optimization. Collaborate with engineering, product development, and sales teams to align technical services with business objectives. Customer & Stakeholder Engagement Serve as a senior point of contact for critical customer issues and escalations. Build strong relationships with key clients and internal stakeholders to ensure satisfaction and trust. Compliance & Documentation Ensure adherence to industry standards, safety regulations, and company policies. Maintain accurate documentation of service procedures, technical reports, and compliance records. Qualifications Bachelor’s degree preferred but not required. 8+ years of experience in technical services or support roles, with at least 4 years in a leadership capacity. Strong knowledge of technical systems, troubleshooting methodologies, and service management frameworks (ITIL preferred). Excellent leadership, communication, and problem-solving skills. Ability to manage resources, and complex projects effectively. Preferred Skills Experience with service management tools. Familiarity with emerging technologies and industry trends. Proven track record of driving operational excellence and customer satisfaction Education Education Level Education Details Required/Preferred Bachelor's Degree and/or relevant business experience Preferred but not required Work Experience Experience Experience Details Required/Preferred 10 + years relevant work experience Preferred Management Experience Management Experience Management Experience Details Required/Preferred 4-7 years relevant leadership experience including directing the work of others Preferred Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Responsibilities

The Senior Manager of Technical Services is responsible for leading and managing the technical services team to ensure high-quality support and solutions for customers. This includes strategic planning, operational oversight, and collaboration with cross-functional teams.