Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!
The Senior Manager, Managed Services will be responsible for driving the strategy, execution, and growth of Rogers’ Managed Services portfolio. This role will focus on enhancing customer experience, ensuring operational excellence, and driving revenue growth through Managed Services offerings. The successful candidate will work closely with sales, product, operations, and technical teams to develop and deliver end-to-end managed solutions tailored to customer needs.

WHAT YOU’LL BE DOING:

1. Business & Sales Strategy Execution

• Lead and execute the Managed Services strategy aligned with Rogers’ Advanced Services vision.
• Drive revenue growth by collaborating with regional sales teams and enabling solution-based selling.
• Establish strong partnerships with enterprise and public sector clients to position Rogers as a trusted Managed Services provider.

1. Operational & Service Excellence

• Oversee the delivery and execution of Managed Services offerings, ensuring high-quality service performance and SLAs.
• Collaborate with Network Operations, Service Management, and Product Teams to enhance service reliability and efficiency.
• Implement continuous improvement initiatives to optimize customer experience.

1. Leadership & Team Development

• Lead and mentor a team of Service Managers and Technical Experts supporting Managed Services clients.
• Foster a culture of collaboration and innovation across the Managed Services organization.
• Drive employee engagement and professional growth through coaching and development programs.

1. Customer & Partner Engagement

• Serve as the primary escalation point for Managed Services customers, ensuring quick resolution of issues.
• Work with vendor partners to enhance service offerings and expand the Managed Services portfolio.
• Engage in customer success planning, ensuring alignment between Rogers’ services and customer business objectives.

1. Product & Market Evolution

• Collaborate with Product Management to drive innovation and expansion of Managed Services solutions.
• Stay ahead of industry trends, emerging technologies, and competitive market dynamics.
• Support the development of go-to-market strategies for new and existing Managed Services solutions.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Sales & New Business Development
Requisition ID: 319253
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Rogers Business