sr manager, market research & insights, Operations Intelligence at Starbucks

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Market Research, Insights, Qualitative Research, Quantitative Research, Data Storytelling, Research Design, Brand Measurement, Customer Experience, Employee Experience, Cross-Functional Collaboration, Communication Skills, Strategic Thinking, Experimental Research Design, Leadership, Consulting

Industry

Retail

Description

Now Brewing - senior manager market research & insights, Operations Intelligence! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners (employees) who share this passion and are guided by their service to others. Do you love combining qualitative and quantitative insights to tell a compelling story? As a Senior Manager of Market Research & Insights at Starbucks, you will inspire teams and leaders to take action by championing the voices of our Customers and Partners (employees). In this role, you'll serve as a thought leader across the Enterprise, designing, implementing, and embedding insights from our Starbucks Customer Experience Program. You will lead a wide range of custom research projects tailored to support North American Retail Operations. This includes helping teams translate business questions into research objectives, and then into actionable studies and learning plans. As a strategic consultant to the business, you'll play a key role in fostering an insights-driven culture throughout North American Retail Operations. Leveraging your previous experience, we will enable you to: Act as an expert voice in designing custom research plans, incorporating diverse approaches Collaborate with business partners and team members to translate business questions into research designs and customized reports Tell compelling stories with data, making meaning for business stakeholders Serve as the leader of our Starbucks Customer Experience Program Innovate Starbucks research approaches to add value and incremental research capabilities to an already robust toolkit Serve as an influencer, representing the voice of our Customers and Partners We'd love to hear from people with: Strong knowledge and experience with both quantitative and qualitative research methods Extensive experience leading end-to-end research, from scoping to planning, executing and reporting Experience leading the design and implementation of Brand, Customer and/or Employee Experience measurement programs The ability to see the big picture, taking strategic approaches to research plans Comfortable with experimental research design Compelling, persuasive oral and written communication skills Proven ability to build strong cross-functional relationships 5 years of Market Research & Insights experience in CPG, Retail or a Market Research vendor As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. [Note to Hiring Manager and Recruiter: This language must be included for in-office roles but should be removed for in-market and in very rare cases remote postings] Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

Responsibilities

As a Senior Manager of Market Research & Insights, you will lead custom research projects to support North American Retail Operations and foster an insights-driven culture. You will collaborate with teams to translate business questions into actionable research designs and reports.