Sr. Manager, Network Services

at  Concentra

JOB-RELATED SKILLS / COMPETENCIES

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships
• Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships
• Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm
  Additional Data:

• Provide leadership, direction, and mentorship to the Network Services team.
• Develop and implement strategic plans for network architecture and operations to meet business requirements.
• Establish and monitor performance metrics to ensure the team’s success.
• Collaborate with other IT teams, vendors, and stakeholders to deliver integrated solutions.
• Oversee the design, implementation, and maintenance of enterprise networks, including LAN, WAN, VPN, SD-WAN, and cloud connectivity.
• Ensure high availability and performance of network services through proactive monitoring, capacity planning, and issue resolution.
• Manage network security protocols, including firewalls, intrusion detection systems, and VPNs, in collaboration with cybersecurity teams.
• Ensure compliance with relevant regulations, policies, and standards (e.g., SOX, HIPAA, PCI).
• Lead network infrastructure projects, including upgrades, migrations, and expansions.
• Support the existing Cisco and Avaya phone systems.
• Build future state strategy for phone and voice systems and execute toward the target.
• Develop budgets, timelines, and resource plans for network initiatives.
• Ensure project deliverables are met on time, within scope, and within budget.
• Manage relationships with network service providers and technology vendors.
• Negotiate contracts and evaluate vendor performance.
• Develop and manage the Network Services budget, ensuring cost-effective solutions