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Sr. Manager of Appliance Delivery Operations (on site)-Bilingual-Montreal at GoFor

Montréal, QC, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

0.0

Posted On

10 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budgeting, Communication Skills, Operational Excellence, Critical Thinking, Transportation Management, Ethical Leadership, Management Skills, Writing, Analytical Skills, Computer Literacy, Continuous Improvement, Microsoft Word, Excel, Powerpoint, Delivery Operations

Industry

Logistics/Procurement

Description

Responsibilities

Build and lead a high-performing appliance delivery operation across Quebec, consistently exceeding defined service and performance metrics.
Govern all appliance delivery operations within the province, ensuring operational excellence and outstanding customer experiences.
Work closely with the Driver Programs team to reduce driver turnover while managing a hybrid fleet of internal and crowdsourced drivers.
Ensure all drivers are properly trained to perform appliance deliveries and related services (e.g., installation, door swing changes, accessory setup).
Confirm drivers are equipped with the required tools and supplies (e.g., spare parts, blankets, booties, carpet runners, dollies, straps) to prevent damage and complete services on the first visit.
Implement systems to detect and monitor driver behaviour and performance patterns, and address issues with constructive, solutions-oriented feedback.
Maintain compliance with all applicable driver-related legal requirements at the federal, provincial, and local levels.
Support recruitment efforts by interviewing candidates, assessing experience, skills, and fit, and participating in community and hiring events as needed.
Collaborate with internal stakeholders and clients to manage driver availability, resolve delivery-related issues, and ensure service coverage based on volume, distance, and customer requirements.
Contribute to strategic planning by supporting the development of short- and long-term goals, annual business plans, and driver-related budgets.
Promote GoFor’s mission and values internally and externally through strong leadership and relationship-building.
Manage, coach, and support direct reports by setting clear expectations, providing feedback and development opportunities, and holding team members accountable for performance.
Oversee assigned budgets while continuously identifying opportunities for revenue growth and cost optimization.
Perform other duties and special projects as assigned