Cebu, 07, PH, 6000
Description:
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Do you have a strong command of and understanding of Sales and Sales Execution? Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD. BE PASSIONATE with a problem-solving mindset? Can you BE ONE. HELP MANY in a way that provides a positive experience. Do you want to BE DIFFERENT. BE YOU and LEARN MORE. TAKE ACTION?

JOB SUMMARY

We are seeking a hands-on and dynamic Director of Sales to lead and drive the sales performance of a call center BPO supporting one of the largest wireless providers in the United States. This role is based in the Philippines and will oversee sales operations across four regions: the United States, Philippines, Jamaica, and the Dominican Republic. The ideal candidate will have a strong background in sales leadership within a call center environment, with a focus on upselling behaviors and strategies that drive agent performance.
Position: This position is Onsite (Cebu)
Role Reports into: Director

EDUCATION

• Bachelor’s degree in business, Communications, or a related field is preferred.
• Relevant certifications or training in sales leadership or call center management is a plus.

SKILLS

• Exceptional coaching and mentoring skills, with the ability to inspire and motivate agents to achieve their best.
• Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

EXPERIENCE AND EXPERTISE

• 8-10 years of leadership experience with 5+ years in sales
• Proven experience in a sales leadership role within a call center BPO environment, preferably supporting a telco account.
• Demonstrated track record of increasing sales or internal upselling within previous roles.
• Strong understanding of upselling behaviors and the factors that drive agent performance.
• Demonstrated ability to manage and influence teams across multiple regions and cultures.