Job Description

CUSTOMER EXPERIENCE VALIDATION:

• Define and implement testing strategies to improve customer experience across products/services at suite level.
• Lead end to end validation scenarios development, for existing and new features, covering functional, integration, usability.
• Collaborate with product management, engineering, teams to ensure new feature development, implementation meets the customer expectations and quality.

PRODUCT LEARNING AND KNOWLEDGE MANAGEMENT:

• Ensure continuous learning and upskilling of team members on new product features and technologies.
• Collaborate with product and engineering teams to gain in-depth knowledge of system architecture and updates.

QUALIFICATIONS AND SKILLS :

• Bachelor’s/Master’s degree in Computer Science, Engineering, or a related field.
• 14+ years of experience in testing, automation, and customer experience management, with at least 5 years in a managerial role.
• Strong expertise in test automation tools (e.g., Selenium, Appium, RestAssured, Nightwatch, TestNG, JUnit).
• Experience with CI/CD pipelines and DevOps practices.
• Excellent leadership, communication, and stakeholder management skills.
• Strong problem-solving abilities and a data-driven mindset.

PREFERRED QUALIFICATIONS:

• Experience in AI-driven test automation and analytics.
• Familiarity with cloud-based testing environments (GCP, AWS).

ROLE

Sr Manager of Software Engineering, Test and Automation

ABOUT THE ROLE

We are seeking a highly motivated and experienced and technical Senior Manager to lead our efforts in ensuring exceptional customer experiences across all touchpoints for our product suite. You will be responsible for developing and executing comprehensive strategies to evaluate the quality, usability, accessibility and effectiveness of our quality validation covering customer workflows, usage pattern from end to end suite. You will collaborate closely with cross-functional teams, including product, development, and customer support, to identify areas for improvement and drive a customer-centric culture within the organization with goal to achieve “Customer 0 defect” quality level.