Sr Manager, Patient Services at CESNA GROUP

Jersey City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

170000.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Patient Services, Vendor Management, Reimbursement Knowledge, Data Analytics, HIPAA Compliance, Project Management, CRM Proficiency, Cross-functional Collaboration, Patient Advocacy, Budget Tracking, Strategic Decision Making

Industry

Staffing and Recruiting

Description

[Position] Sr Manager, Patient Services [About Our Client] Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world. [Job Summary] Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs. [Job Description] KEY ROLES AND RESPONSIBILITIES - Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise - Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record. - Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines. - Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care. - Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs. - Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service - Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring. - Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role - Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field QUALIFICATIONS - Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels. - Strong problem solving/analytical skills and ability to prioritize under tight deadlines. - Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills. - Demonstrated effective working relations in a global work environment - Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred. - Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%) - Bilingual in Korean and English highly prefer CORE COMPETENCIES - PSP operations and strategy: Experience managing PSP operations across multiple brands. - Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines - Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements. - Project Management: Skills to manage vendor performance, service level agreements and budget tracking. - Communication Skills: Strong oral and written - Collaboration: Ability to communicate across functions and at all levels in the organization - Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software - Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience. - Salary 160-170k + Annual Bonus - Full Benefits - Medical, Dental, Vision with different package - 401k 4.5 % match - 15 days PTO & 6 Sick Days

Responsibilities

Responsible for managing all aspects of patient services and programs, including HUB, copay, and free drug programs. The role involves collaborating cross-functionally to ensure a best-in-class patient experience and monitoring competitive landscapes to identify program gaps.