Sr. Manager, Product Management - Workforce Transformation

at  Information Technology Senior Management Forum

Posted Date
1/28/2025
Description
Sr. Manager, Product Management - Workforce Transformation
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself…do you feel like making an impact?

BASIC QUALIFICATIONS:

• Bachelor’s Degree or military experience
• At least 5 years of experience in digital product management

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 3+ years of experience in Agile product management
• Experience translating business strategy and analysis into consumer facing digital products

BASIC QUALIFICATIONS:

• Bachelor’s Degree or military experience
• At least 5 years of experience in digital product management

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 3+ years of experience in Agile product management
• Experience translating business strategy and analysis into consumer facing digital products

A SUCCESSFUL LEADER IN THIS ROLE WILL:

• Deeply partner with serving and operations to understand their most important outcomes
• Invest in deeply understanding the current problem statements while also reimagining what’s possible
• Obsess over the business value AND the experiences for our agents, customers, and leaders

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered
• You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
• You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
• Business Focused
• You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
• Technology Driven
• You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job
• Transformational Leadership
• You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
• You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

A SUCCESSFUL LEADER IN THIS ROLE WILL:

• Deeply partner with serving and operations to understand their most important outcomes
• Invest in deeply understanding the current problem statements while also reimagining what’s possible
• Obsess over the business value AND the experiences for our agents, customers, and leaders

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered
• You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
• You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
• Business Focused
• You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
• Technology Driven
• You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job
• Transformational Leadership
• You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
• You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career