Sr. Manager, Product Operations and Performance at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Operations, Product Analytics, Business Intelligence, Data Analysis, SQL, Data Visualization, Churn Analysis, Retention Analysis, Customer Lifetime Value, Interpersonal Skills, Analytical Skills, Problem-Solving, Communication Skills, Executive Presence, Organizational Change, Data Instrumentation

Industry

Motor Vehicle Manufacturing

Description

Strategic Planning & Input: Support business planning with data-driven input and performance forecasts. Partner with Product Leadership to integrate performance insights into goal setting, ensuring resources are allocated to initiatives with proven impact. Accountability & Operating Rhythm: Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days). Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators. Post-Launch Performance Analysis & Insights: Synthesize complex performance data to generate clear, actionable insights on user behavior and product value. Own the end-to-end process for analyzing the impact of newly launched features against KPIs. Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV). Operational Excellence & Tooling: Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude), ensuring teams have access to best-in-class data. Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs. Established and active employee resource groups Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience. Master's degree preferred. 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success. Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership. 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker). Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers. Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels. MBA or a Master's in a quantitative field (e.g., Data Science, Statistics, or Business Analytics). Proven experience driving organizational change specifically moving a team from "output-focused" (shipping features) to "input-focused" (driving metrics). Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough. Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value. For more information on salary and benefits, click here: https://fordcareers.co/LL5SP1 Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.

Responsibilities

The Sr. Manager will support business planning with data-driven insights and lead metric-focused reporting for operational rituals. They will also analyze post-launch performance and manage the product analytics tech stack.