ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

• Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
• Proven team leadership and development skills and the ability to collaborate across functions and with all levels of the organization
• Demonstrated ability to effectively produce a high quality of work and to prioritize and balance the completion of multiple tasks, with a high attention to details and thorough follow-up
• Demonstrated expertise in business and analytical skills
• Demonstrated ability to create, refine and manage new business processes
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Experience in all aspects of teammate management including recruitment, hiring, retention, performance management, and disciplinary action
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to coach for performance and provide timely and effective feedback
• Demonstrated strengths in team building and leadership skills
• Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly
• Demonstrated ability to work well with diverse groups; ability to speak persuasively
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with internal audiences at various levels across the company
• Demonstrated ability and willingness to provide high level of customer service
• Approachable and open

GENERAL PURPOSE OF THE JOB:

This position is responsible for optimizing our Eligibility and Insurance Discovery processes by developing the strategy, analytical approach, and vendor partnership to drive speed, accuracy, and maximizing the value of one of our key operational workstreams within the revenue cycle.
SUPERVISORY RESPONSIBLITIES: Yes
Position has supervisory responsibility for recruitment, retention, hiring, professional development, performance review, succession planning, and termination for all direct reports.

ESSENTIAL DUTIES

The Following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive
The Sr. Manager of Revenue Operations, Eligibility Team will lead a team of analysts, leaders, and operational TMs who evaluate process opportunities, identify solutions, and implement process improvement initiatives to maximize value. This leader will be responsible for directly managing analysts, and requires experience with analytical methodologies, systems, and coding languages (SQL, Python, Excel) to support analyst growth and development. The ideal candidate must be skilled in change management for system, process, organizational updates, system upgrades, and associated process modifications.

Responsibilities Include:

• Researching and identifying root cause opportunities to drive continuous improvement, and partner with vendors to drive accountability and progress.
• Design vendor integration strategy to maximize value, optimize timing, and minimize costs.
• Facilitate communication between the organization’s business users, vendors and IT to enhance systems integration quality, efficiency, and effectiveness.
• Organize the work of others, including planning, organizing, monitoring, troubleshooting, negotiating and reporting, as well as performance reviews, development planning, coaching and training.

Driving projects:

• Facilitate a wide range of initiatives to develop and implement operational business systems.
• Hold vendors accountable for providing high quality, complete information on a reliable schedule to integrate successfully in business processes.
• Facilitate the establishment of team structure and roles, hiring and on-boarding Analysts, leaders, and TMs and ensuring adequate resource and talent allocation.
• Manage employee/team performance by setting objectives and performance metrics and standards and conducting performance reviews.

Team Leadership

• Responsible for ROPS Eligibility Team – Registration Innovation

(EDUCATION, LICENSES, CERTIFICATIONS, AND EXPERIENCE REQUIRED TO FULFILL THE ESSENTIAL DUTIES, INCLUDE COMPUTER SKILLS AS REQUIRED):

• Bachelor’s degree in Business Administration or equivalent experience.