Sr. Manager, Risk and Fraud at VXI Global Solutions

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Analytics, Insider Threat Detection, Behavioral Analysis, Anomaly Detection, Data Modeling, Power Bi, Risk Scoring, Compliance Governance, Project Management, Cross-functional Collaboration, Pattern Recognition, Microsoft Office, Incident Support, Documentation, Leadership, Risk Reporting

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Sr. Manager, Risk and Fraud Regulated Industries | Healthcare and Financial Crime Reports to Sr. Site Leader with Oversight from Sr. Global Compliance, Risk, and Audit Director Location: India. Onsite. Not eligible for remote work. We are seeking a highly analytical and investigative professional to create compliance and risk actionable insights. This role monitors behavioral indicators, access activity, and operational anomalies to detect and prevent insider-driven fraud, data misuse, and policy violations across a global environment. This role will manage assigned risk and fraud analysts and compliance officers. What You’ll do:  Identify insider behavioral risk and early-warning indicators to detect fraud  Use data to identify fraud rings, coaching fraud patterns, KPI manipulation, and payment diversion schemes  Deliver actionable insights that strengthen controls and prevent incidents.  Active assessment and monitoring of floor activities to identify behaviors or policy infractions  Working with Sr. Site Leadership to identify, reduce and help resolve non-compliance  Manage the site level compliance and risk team and responsible for the outcomes and resolutions of any non-compliance. Position Summary The Senior Risk and Fraud Manager is responsible for identifying, analyzing, and reporting insider driven risks across the enterprise. This role monitors behavioral indicators, access patterns, data movement, and operational anomalies to detect early signs of fraud, misuse of systems, policy violations, or emerging threats. The Sr. Manager establishes analytical models, risk scoring methods, and detection rules that prevent incidents before they escalate. This role partners closely with Global Risk & Fraud Investigations, Compliance, IT Security, HR, and Operations leadership to ensure swift containment, root cause remediation, and long-term control improvements. Key Responsibilities Threat Detection and Analytics  Build and maintain insider threat detection models focusing on behavior, access anomalies, and transactional irregularities.  Review data created by fraud and compliance investigations to develop early-warning indicators for fraud rings, coaching fraud, KPI manipulation, and payment diversion attempts.  Analyze correlations between team leads, agents, system access, and complaint patterns to identify high risk clusters. Intelligence Development  Create ongoing intelligence reports highlighting emerging risks, suspicious patterns, and environmental vulnerabilities.  Maintain a taxonomy of insider threat behaviors relevant to BPO operations (refund abuse, coaching fraud, data misuse, etc.)  Conduct trend analysis across geographies, business lines, and programs to identify systemic risks. Incident Support and Collaboration  Support audits and investigations by providing analytical insights, evidence trails, and risk scoring.  Work with the Sr. Global Director, Compliance & Audit to assess gaps controls and recommend enhancements.  Partner with IT Security to validate abnormal activity, access misuse, and technical indicators of compromise.  Provide HR with behavior-based insights in support of investigations and disciplinary actions. Insider Risk Scoring and Governance  Design KRIs related to insider behavior and noncompliance activities  Produce reporting and trend summaries Prevention and Control Improvements  Recommend new controls to limit opportunities for inside fraud and system misuse  Assess the impact of incentive plans, operational changes, and workload pressures on insider risk.  Develop training insights to improve awareness among leaders and support teams Leadership Partnership and Feedback Integration  Serve as a trusted execution partner to the Sr. Global Director, Compliance & Audit and/or assigned representative.  Manage assigned employees, set expectations on daily, weekly, and monthly activities.  Drive problem resolution and compliance governance related remediation across the region  Work with cross functional stakeholders to drive end to end completion of compliance initiatives and goals.  Demonstrate the ability to receive and integrate direction and feedback constructively, quickly and effectively.  Escalate issues appropriately and provide clear status, risks, and recommendations.  Perform other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor’s/ College degree in business or related field and a minimum of 3 years of fraud analytics, insider threat programs, or risk analysis. Minimum 1 year of experience in a leadership position. Minimum 5 years of experience in lieu of degree will be considered. Experience with BPOs, telecommunication services, financial services, healthcare operations, or call centers is preferred. Language and Communication Skills: Ability to translate risk signals into actionable insights. Strong ability to effectively present information and respond to questions from groups of managers, clients, and customers. Reasoning & Critical Thinking Skills: Analytical thinking and strong pattern-recognition ability. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Conflict Resolution Skills: Ability to handle and resolve complex issues within a team, department and client process. Strong cross-functional collaboration Technical skills: Create reports, charts, and presentations in Microsoft office programs including Word, Excel, Outlook and PowerPoint. Proficiency with using Internet software (Websites, Browsers). Experience with Project Management concepts is preferred. Required Skills: 1. Experience required in fraud patterns specific to call centers, customer support and BPO workflows. 2. Expertise in data analysis, behavioral analysis, and anomaly detection. 3. Experience with data and modeling tools. Preference for experience with Power Bi. 4. Experience with interpreting datasets and transforming them into actionable insights. 5. Excellent documentation skills with emphasis on defining business and functional requirements. 6. Excellent organizational, written and verbal skills, with the ability to quickly analyze issues and craft practical, business-oriented solutions 7. Exceptional customer service skills 8. Ability to work in a fast-paced environment under tight deadlines. Must be flexible and able to effectively manage multiple priorities and adapt to changing priorities. 9. Ability to work independently, be self-motivated and take initiative, use judgment, tact and discretion and maintain a high level of confidentiality. 10. Motivates and mentors' team, presenting new opportunities and challenges for additional development Certificates and Licenses: None Supervisory Responsibilities: Risk & Fraud Analysts, Compliance Officers and as assigned. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. This job requires working in a business office with computers, printers, and light traffic. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? 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Responsibilities

The Senior Manager is responsible for detecting and preventing insider-driven fraud, data misuse, and policy violations through behavioral indicators and analytical models. This role manages a team of risk and compliance analysts to deliver actionable insights and strengthen enterprise controls.