Sr. Manager, Sales Business Partner at Twilio

, , United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Business Operations, Strategy Consulting, Team Management, Sales Forecasting, Pipeline Management, Strategic Initiatives, Process Improvement, Executive Presence, Communication, Collaboration, Operational Excellence, Performance Goal Setting, Data Analysis, Territory Carving, GTM Strategy

Industry

Software Development

Description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Sales Business Partner. About the job This position is needed to manage and oversee the North America Sales Business Partners, and will directly support the NAMER Regional Sales Leader as the Sales Business Partner. This player/coach role will combine team management with regional support for sales forecasting, pipeline management, strategic initiatives, and process improvement. Executive presence and communication will be key In this role, as you will be instrumental in ensuring alignment between your regional Sales BPs, and within the larger STM SOE team. The role will report into the Sr Director Global Sales Business Partners. Being a team player with transparent and proactive communication will be key, as you focus on fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. Responsibilities In this role, you’ll: Manage the performance of the NAMER sales region team, which consists of vertical-oriented Sales Business Partners for a $2.5B revenue business unit. Conduct team 1:1 meetings to set and evaluate performance goals, and work with the Sr Director to improve team communication and collaboration. Manage the GTM operating rhythms for NAMER, including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc. Proactively gather and aggregate sales health indicators and performance dashboards from your team, and prepare regional-level analysis. Know how to separate signal from noise, and drive down into the real metrics that matter. Leverage data to develop insightful discussion documents for quarterly business reviews. Manage sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers. Plan cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets. Develop in-region GTM strategies to drive revenue growth. Pull ad-hoc reports to help address business needs and drive insights with your regional GTM partners. Establish clear roles and responsibilities with your GTM Strategy & Operations peers to provide fast and efficient support to revenue generation teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years experience in sales operations, business operations, and strategy consulting in SaaS. Experience managing direct reports and setting team operating processes and OKRs Experience developing and running sales operating rhythms such as forecasting, MBRs, and QBRs Completed at minimum 3-5 cycles in annual planning Experience in analytical processing, problem-solving, synthesizing ideas, and written and verbal communication. Excellent communication and presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem. Strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams. Resilient and adaptive. Bachelor’s Degree. Desired: Experience in the CpaaS industry. Experience with Salesforce, spreadsheets and Tableau. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00. Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 13, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Responsibilities

This role involves managing and overseeing North America Sales Business Partners, directly supporting the NAMER Regional Sales Leader in a player/coach capacity covering forecasting, pipeline management, and strategic initiatives. Responsibilities include managing the team's performance, conducting 1:1 meetings, managing GTM operating rhythms like forecast calls and QBRs, and developing in-region GTM strategies to drive revenue growth.