Sr. Manager, Service Management at Open Text Corporation Germany

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

159830.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Security Operations Center, Managed Security Services, Leadership, Team Management, NIST, MITRE ATT&CK, Cybersecurity Technologies, Process Standardization, Thought Leadership, Customer Engagement, Business Development, Cross-functional Coordination, Automation, Performance Metrics, Regulatory Compliance

Industry

Software Development

Description

Hiring Manager: Marc St-Pierre Talent Acquisition Advisor: Jess Bougie Job Code Level: CVM2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide. Your Impact: OpenText is seeking a dynamic and experienced SOC Sr. Manager to lead a Security Operations Center (SOC) team and manage our India operations for Managed Security Services Practice. This role is critical to ensuring the successful delivery of security operations, building a high-performing team, and contributing to the continued growth of our cybersecurity services. The ideal candidate will bring a blend of technical expertise, leadership acumen, and a passion for delivering exceptional customer outcomes. As a Sr Manager, Service Management, you will: Lead, coach, and mentor a team of cybersecurity professionals, fostering a culture of excellence and continuous improvement. Oversee team staffing, scheduling, and performance management to ensure 24/7 operational coverage and adherence to service level objectives. Establish and standardize delivery practices to drive consistency, efficiency, and quality across engagements. Provide both technical and operational thought leadership in the delivery of Managed Security Services. Ensure high-quality customer engagements that align with business goals and exceed expectations. Collaborate with sales and presales teams to support business development and drive revenue growth. Deliver strategic cybersecurity guidance to customers and prospects, helping them navigate evolving threats and technologies. Coordinate with cross-functional teams across global time zones to scope, plan, and deliver global security operations. Continuously evaluate and improve workflows, incorporating automation and process enhancements to increase efficiency. Develop and maintain performance metrics and dashboards; regularly report on KPIs such as incident volume, response times, and threat trends. Ensure operations align with regulatory requirements and support internal/external audits as needed. Support the professional development of team members through training plans, mentorship, and career growth initiatives. What you need to succeed: Minimum of 7 years in a technical leadership or people management role within a SOC or cybersecurity environment. Strong understanding of cybersecurity technologies, frameworks (e.g., NIST, MITRE ATT&CK), and threat landscapes. Proven ability to manage remote, geographically distributed teams with diverse skill sets. Excellent interpersonal, written, and verbal communication skills, with the ability to engage both technical and business stakeholders. Demonstrated success in delivering complex projects on time and within scope. Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment. Experience with billable services and utilization tracking is a plus. One last thing: OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention. Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Salary Range: $109,830.00 - $159,830.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

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Responsibilities

The Sr. Manager will lead, coach, and mentor a cybersecurity team managing India operations for Managed Security Services, ensuring 24/7 coverage and adherence to service level objectives. This role involves establishing standardized delivery practices, providing technical thought leadership, and collaborating with sales/presales to drive revenue growth and strategic customer guidance.