Sr. Manager, Strategic Customer Transformation at ServiceNow

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Transformation, Program Management, ServiceNow Platform, Executive Communication, Stakeholder Management, Governance, Risk Mitigation, AI Integration, Business Development, Operational Rigor, Change Management, Consulting, Technical Translation, Workflow Optimization, Mentorship

Industry

Software Development

Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description Woe with our most strategic customers to drive time to value from their ServiceNow investments. You will collaborate with key CEG stakeholders on the ground and across the company, to help organize and orchestrate the resources and activities to drive the degree of operational rigor, transformation maturity, and customer intimacy required at these strategic customers. lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. You will help define strategic goals and then be the key point of communication and coordination to ensure we deliverthe delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. The ultimate goal is to drive the successful adoption of the ServiceNow platform to the customer’s most critical business goals.Job Responsibilities Translate ServiceNow capabilities into clear narratives aligned with the customer’s strategic priorities, while defining shared transformation goals and adoption roadmaps that support business expansion and operational objectives.Lead creation of a unified approach on delivering on the transformation at our most strategic customers – across CEG and other teams (Impact, Expert Services, Now Next AI, Now Next CRM, etc.) to ensure a one ServiceNow operational and organizational interface for delivery and ongoing governance.Rightsize the delivery approach to balance across adoption, time to value, program risk, and governance.As needed – Coach and mentor CEG team members to execute effectively across transformation programs at our most strategic customersInfluence, support and provide thought leadership to the customer during times of ambiguity or conflict. Collaborate with the Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered. Support Business Development efforts for ongoing growth at these strategic accounts. QualificationsTo be successful in this role you have:12 years progressive experience as part of a professional services organization. Hands on experience leading and delivering transformation programs at scale, at G1000 organizationsProven ability to orchestrate across multiple transformation workstreams, instill operational rigor in progam delivery and governance, incorporate relevant measures for early risk detection and mitigation.Effectively navigate internal and external stakeholders to build coalitions around transformation programsAdept at executive story telling and messaging, aligning strategic business outcomes with technical milestonesExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Ability to travel up to 50%. Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment. Demonstrated success driving complex issues through analysis and resolution. . ServiceNow certification in aligned workflow.Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow.Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences. Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Responsibilities

The Senior Manager will lead strategic customer transformation programs by orchestrating cross-functional resources and ensuring the successful adoption of ServiceNow solutions. They are responsible for defining transformation roadmaps, managing governance forums, and aligning technical milestones with the customer's strategic business priorities.