AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Sr. Manager, Technical Account Management will lead and empower the Technical Account Management (TAM) team as strategic technical advisors, ensuring our top-tier customers achieve their critical business objectives and realize maximum value through our solutions. This leadership role will drive proactive technical engagement, cultivate strong partnerships, and optimize our processes to enhance customer experience, improve retention, and ultimately generate new revenue streams through innovative technical account management offerings, directly contributing to scalable company growth.

QUALIFICATIONS

• 10+ years of experience in professional services, customer success, solutions architecture, or technical account management role(s).
• 7+ years of experience leading and managing high-performing Customer Success or senior technical teams, including hiring, mentoring, and performance management.
• Strong understanding of SaaS platforms, enterprise software, and complex technical architectures.
• Proven ability to develop and execute technical customer success strategies for upmarket clientele.
• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences, including executive stakeholders.
• Strong analytical skills and the ability to leverage data to identify trends, measure impact, and drive decision-making.
• Ability to build strong relationships with customers and internal stakeholders across all levels of the organization.
• Experience with CRM and customer success management platforms (e.g., Salesforce, Gainsight, Vitally).
• Challenger Coaching Certification(s) preferred.
• Experience developing and launching new services or offerings is highly desirable.
• Experience in the real estate technology industry is a plus.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Ability to travel occasionally, as needed.

Please refer the Job description for details