Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This position reports to the Director, Expert Services, Customer Excellence Group and leads a team of Technical Consultants focussed on the delivery of Technology Workflow solutions for customers across APAC. Preferred Location Sydney, Melbourne or Singapore.

CONSULTING & DELIVERY EXPERIENCE

• 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
• Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Strong problem-solving mindset, focused on transformation and measurable business value. • Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with senior stakeholders, including C-level executives and business line leaders.

• Lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development.
• Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
• Guide a customer down a prescriptive solution design and own key technical implementation decision points.
• Provide strategic and technical leadership to customers, partners, and internal teams.
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
• Coordinate work across regional and global teams to ensure alignment and effective delivery.
• Support business development efforts, including pre-sales, scoping, and proposal development.
• Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives.
• Develop and refine service offerings, best practices, methodology artefacts and thought leadership.