Sr. Manager, US Quick Lane Strategy & Operations at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Strategy, Operational Excellence, Performance Management, Marketing, Brand Management, Analytical Skills, Communication Skills, Leadership, Project Management, Change Management, Strategic Planning, Retail Network Development, Automotive Aftermarket Operations, Team Management, Service Business Models, Vendor Oversight

Industry

Motor Vehicle Manufacturing

Description

Manager, US Quick Lane Strategy & Operations you will define and execute a forward-looking strategy for Quick Lane while driving operational rigor across the U.S. network. As the Sr. Manager for US Quick Lane Strategy & Operations, you will serve as a corporate enabler rather than a direct dealership sales or service representative, acting as the bridge between company strategy and the on‑the‑ground success of our independent dealer partners. You will provide strategic guidance, develop high‑impact programs, and deliver the tools, processes, and performance frameworks dealers and field teams need to improve the customer experience, increase profitability, and expand Quick Lane's market presence. Your work will standardize best practices across the network, shape go‑to‑market and marketing initiatives, and drive measurable performance improvements that enhance brand reputation and support sustained, scalable growth across the U.S. Quick Lane ecosystem. As a Sr. Manager US Quick Lane Strategy & Operations, you will focus on: Business Strategy: Lead the design, development, and execution of a comprehensive go-to-market strategy for US Quick Lane with a primary focus on achieving market share growth, revenue goals, brand building. Operational Excellence: Setting sights on best-in-class performance, conduct “always-on” gap analysis between US Quick Lane facilities and benchmark quick service facilities (internal, external, & cross industry). Incorporate best practices into Quick Lane operational standards across all facilities to ensure consistent, high-quality service delivery. Performance Management: Own the collection, analysis, and reporting of Quick Lane performance data to senior leadership up to Corporate Officer level, providing actionable insights and recommendations. Marketing & Brand Management: Develop Quick Lane's Brand “North Star” & collaborate with Ford's marketing teams to define effective consumer marketing strategies Develop robust business cases to support strategic initiatives and secure necessary investments. Established and active employee resource groups Minimum Education: Bachelor's degree in business administration, Marketing, Operations Management, or related field. Travel Commitment: Must be willing to occasionally travel to dealer locations and regional locations Minimum of 10+ years of progressive experience in automotive aftermarket operations, retail network development, strategic planning, or management consulting. 5+ years of experience leading and managing teams, including cross-functional project teams. Experience with change management principles and leading organizational transformations with a proven track record in developing, implementing, and managing strategic initiatives or revitalization programs Demonstrated experience working directly with automotive dealerships and/or managing field-based teams Experience in an operational or strategic role within automotive OEM service division or similar model, providing foundational understanding of franchisor - franchisee relationships and service business models. Experience managing large-scale projects or programs, including vendor oversight Strong analytical skills with the ability to interpret complex performance data, identify trends, and derive actionable insights. Exceptional communication and presentation skills, capable of effectively conveying strategic plans and performance results to senior leadership and diverse stakeholders. Proficiency in strategic planning, business development, and program management methodologies. Ability to benchmark against best-in-class competitors and translate insights into competitive strategies. Demonstrated experience in developing and implementing large-scale strategic initiatives. Proven ability to drive operational improvements and efficiencies within a distributed network. Proven leadership and people management skills, with experience guiding and motivating field teams. MBA or advanced degree. Direct experience growing service network programs within a national footprint. Familiarity with Quick Lane, dealer service operations, or automotive OEM aftermarket strategy. For more information on salary and benefits, click here: https://fordcareers.co/LL5SP1 Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.

Responsibilities

Define and execute a forward-looking strategy for Quick Lane while driving operational rigor across the U.S. network. Provide strategic guidance, develop high-impact programs, and deliver the tools and processes needed to improve customer experience and expand Quick Lane's market presence.