JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

The Senior Merchant Specialist (MS) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB and GCBK. The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries. Industry specialists will have a deep understanding of segment verticals – including growth, opportunities and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, ISVs. Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients. The Senior MSs primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the Senior MS will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible. The Senior MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

QUALIFICATIONS:

• 2-5 years of Core Acquiring (Credit/Debit) industry experience
• 2-5 years of direct sales experience
• 2-5 years of sales/portfolio management experience, including C-level sales.
• Expert knowledge of POS (integrated/standalone) payment interfaces
• Strong analytical and organizational skills
• Ability to cultivate and strengthen client relationships with senior business and IT staff member
• Ability to technically consult with C-level executives within client environment
• Demonstrated experience working with 3rd party VAR’s / Integrators and payment gateways
• Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

DESIRED QUALIFICATIONS:

• 2-5 years experience in the Dealer Finance Vertical
• Expert Knowledge with Dealer Management Systems ( DMS)
• Experience working with National/Enterprised Sized clients

SKILLS:

• Account Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Relationship Building
• Client Management
• Portfolio Analysis
• Prospecting
• Referral Identification
• Referral Management
• Business Acumen
• Consulting
• Customer and Client Focus
• Fiscal Responsibility
• Pipeline Management
  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
  For internal employees; participation in a work from home posture does not make you ineligible to post.

• Originates new merchant business either self-sourced or in partnership with the Banker and Treasury Sales Officer
• Deep understanding of a client’s commerce ecosystem and the ability to consult on ways to integrate, cover industry standards and trends and BACs product solutions
• Main point of contact for contract negotiations, RFP, pricing
• Ability to appropriately drive solutions per relationship across the merchant solutions set - transarmour, equipment, IPP, etc.
• Work across a matrixed coverage organization to achieve objectives - working with banker and TSO to uncover opportunities, advise in the best way to target prospects and close new business
• Manage the existing portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more product and responsibly retain and grow revenue
• Be first point of call for bankers, TSOs and clients on merchant business, advice, portfolio management
• Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier