Sr. Mgr. Microsoft Collaboration Tools

at  Paypal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: The Sr. Manager of Microsoft Collaboration Tools and End User Compute Lifecycle Management will play a critical role in overseeing the strategic direction, implementation, and optimization of Microsoft collaboration tools and end user compute devices within our organization. This individual will lead a team responsible for managing the lifecycle of end user compute devices, as well as the deployment, maintenance, and optimization of Microsoft collaboration tools.
Job Description:

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Master’s degree preferred.
• Proven experience (8+ years) in IT management roles, with a focus on Microsoft collaboration tools and end user compute lifecycle management.
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve goals and deliver results.
• In-depth knowledge of Microsoft collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online, as well as experience with device lifecycle management processes and tools.
• Familiarity with industry standards and best practices for IT security, compliance, and risk management.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong problem-solving and decision-making abilities, with a focus on driving innovation and continuous improvement.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Certified Information Systems Security Professional (CISSP), or Project Management Professional (PMP) are a plus.
  Our Benefits:
  At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
  We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
  Who We Are:
  To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
  PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
  PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
  As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated

Strategic Planning: Develop and execute a comprehensive strategy for the management and optimization of Microsoft collaboration tools and end user compute devices, aligned with business goals and objectives.
Team Leadership: Lead and mentor a team of professionals responsible for device lifecycle management, including procurement, deployment, maintenance, and retirement of end user compute devices.
Microsoft Collaboration Tools Management: Oversee the deployment, configuration, and maintenance of Microsoft collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online, ensuring seamless integration and optimal performance.
End User Compute Lifecycle Management: Develop and implement standardized processes and procedures for end user compute device lifecycle management, including asset inventory, provisioning, software deployment, patch management, and retirement.
Vendor Management: Manage relationships with vendors and service providers to ensure timely delivery of hardware, software, and support services, and negotiate contracts and service level agreements as needed.
Security and Compliance: Implement security measures and best practices to safeguard end user compute devices and collaboration tools, ensuring compliance with regulatory requirements and industry standards.
Performance Monitoring and Optimization: Monitor key performance indicators (KPIs) and metrics related to device lifecycle management and collaboration tools usage, and identify opportunities for optimization and improvement.
User Support and Training: Provide technical support and training to end users on the use of Microsoft collaboration tools and end user compute devices, troubleshooting issues and addressing user inquiries as needed.
Budget Management: Develop and manage budgets for hardware, software, and services related to collaboration tools and end user compute devices, ensuring cost-effectiveness and alignment with business priorities.
Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, reliability, and user experience of Microsoft collaboration tools and end user compute devices, leveraging industry best practices and emerging technologies.