JOB DESCRIPTION:
The Snr Manager Technology (KYC Engineering) is responsible for the design, Technology development and support of the KYC Platform coordinating with multiple development teams across the Organization. This entails leading a Tech Team, aligning with other delivery Teams, Vendors and Senior management to follow a product vision, delivering a prioritized product backlog, managing delivery blockers. The Snr Manager KYC Engineering should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration, and engagement. This role will primarily support KYC Product for AMCB (US)
EDUCATION & EXPERIENCE:
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 10+ years related experience
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
PREFERRED QUALIFICATIONS
- 10+ years of experience in managing Enterprise Technology teams including strategy, design, development, and support.
- Proven experience leading cross-functional teams, including developers, cloud architects, data engineers and business analysts.
- Experience working with third-party vendors, particularly in implementing and optimizing large scale Pega and Azure applications.
- Strong understanding of Pega Platform including development best practices, configuration and integration with external systems. (Pega CLM framework experience preferred).
- Proficiency in defining technical roadmaps, decisions on technology stacks and guiding teams on best practices.
- Proficiency in architecting, designing, and deploying applications in a cloud native environment particularly on Azure.
- Strong understanding of RESTful architecture, microservices design patterns and best practices for API security.(e.g: OAuth2.0, JWT, SAML)
- Proven experience designing, managing, and scaling data streaming pipelines using Kafka. Knowledge of topics, partitions, brokers, schemas and streams.
- Strong understanding and delivery experience with Agile methodologies like Scrum, Kanban and DevOps practices.
- Good understanding of current regulatory environment and related implications to identity management, security and audit compliance.
CUSTOMER ACCOUNTABILITIES:
- Understands and supports the Banks Customer Service Strategy
- Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Leads, coaches and models quality service delivery at every interaction
- Supports the ongoing improvement of the partner/Customer experience
EMPLOYEE/TEAM ACCOUNTABILITIES:
- Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
- Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
- Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
- Role model behaviors consistent with TD’s leadership profile, customer and employee experience agendas and risk and control culture
- Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
- Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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