Sr. Modern Work Engineer (Voice) at Beyondsoft Singapore

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Teams Phone, Calling Plans, Operator Connect, Direct Routing, SBC Configuration, Skype for Business Migration, Voice Resiliency, Session Border Controllers, Dial Plans, Emergency Calling, Call Analytics, CQD, Auto Attendants, Call Queues, Microsoft Viva, PowerShell

Industry

IT Services and IT Consulting

Description

Overview WHO WE ARE: Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/. ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS: For remote positions, all candidates must complete a video screen with our corporate recruiting team. Responsibilities WHAT YOU WILL BE DOING: Design, implement, and support Microsoft Teams Phone (Voice) solutions, including Calling Plans, Operator Connect, Direct Routing, and hybrid/cloud-only architectures. Lead Skype for Business to Teams Phone migrations, ensuring voice resiliency, failover routing, SBC redundancy, and number normalization strategies. Configure and manage Session Border Controllers (SBCs), SIP trunks, dial plans, normalization rules, and tenant dial plan strategies. Administer Teams Voice policies, emergency calling (Dynamic E911), number lifecycle management, and monitor voice quality using Call Analytics and Call Quality Dashboard (CQD). Configure Auto Attendants, Call Queues, resource accounts, and licensing, including business-hours routing, overflow, timeout, and shared voicemail scenarios. Apply security, governance, and automation for Teams Voice: RBAC, scoped administration, PowerShell scripting, and Microsoft Graph API integration. Design, deploy, and manage Microsoft Viva workloads, including Viva Connections, Viva Engage, Viva Learning, Viva Amplify, and Viva Insights; configure dashboards, learning hubs, campaigns, analytics, and governance. Integrate Viva and Teams solutions with SharePoint Online, Teams apps, Power BI, and other M365 services; ensure compliance with privacy, anonymization, and security requirements. Support cross-platform Microsoft 365 services, including Azure AD/Entra ID, Exchange Online, SharePoint Online, Intune, and Microsoft Teams Rooms (MTR). Deliver partner-facing customer implementations, providing design, deployment, troubleshooting, documentation, and technical handovers in production enterprise tenants. Qualifications MINIMUM QUALIFICATIONS: 10+ yrs of related experience Hands-on expertise in Microsoft Teams Phone, including Calling Plans, Operator Connect, Direct Routing, SBC configuration, dial plans, auto attendants, and call queues. Experience migrating Skype for Business to Teams Phone, with voice resiliency, failover, and SBC redundancy strategies. Proficient in Teams Voice administration, including policies, emergency calling, number lifecycle, and troubleshooting using Call Analytics/CQD. Strong skills in Microsoft Viva workloads (Connections, Engage, Learning, Amplify, Insights), including dashboards, campaigns, learning paths, analytics, and governance. Solid knowledge of Microsoft 365 ecosystem: Azure AD/Entra ID, Exchange Online, SharePoint Online; familiarity with Intune, Teams Rooms, and multi-geo/tenant considerations. Experience in partner-facing implementations, independently designing, deploying, and troubleshooting Teams Voice and Viva solutions in production environments. Skilled in automation, governance, and security, including RBAC, PowerShell, Microsoft Graph API, and compliance with privacy and data protection standards. Strong documentation, technical handover, and collaboration skills for enterprise-scale deployments. Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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Responsibilities

The role involves designing, implementing, and supporting Microsoft Teams Phone solutions, including various calling architectures and leading migrations from Skype for Business. Responsibilities also include configuring SBCs, managing voice policies, and deploying Microsoft Viva workloads like Viva Connections and Engage.