ESSENTIAL SKILLS AND QUALIFICATIONS:

Education and Certifications:

• Associate’s degree in IT-related fields required; Bachelor’s degree preferred.
• CCNA or higher-level certifications preferred.
• Cisco Security/ISE experience is highly desirable; CISSP is a plus.

Experience

• Minimum of 5 years of hands-on experience with Cisco networking technologies.
• Proven track record of delivering complex networking projects in enterprise environments.
• Prior professional services or engineering experience is preferred.

Technical Expertise:

• Deep knowledge of Cisco hardware/software (routers, switches, firewalls).
• Proficiency in structured cabling systems and network facilities.
• Familiarity with network security protocols (e.g., VPNs, QoS) and tools like packet analyzers.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a client-focused attitude.
• Ability to work independently or collaboratively in team environments.
• Effective time management skills for balancing support and project work.

Other Requirements:

• Willingness to travel to client sites as needed.
• Ability to participate in rotating schedules and share on-call duties.

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Technical Delivery:

• Design, configure, and implement solutions involving routing, switching, firewalls, VPNs, wireless networks, and IP telephony.
• Provide WAN/LAN/MAN support in large complex enterprise environments.
• Utilize packet/protocol analyzers to diagnose and resolve network performance issues.
• Knowledge, skills and experience with Cisco routing and switching hardware, software, protocols, etc.
• Working knowledge of structured cabling systems, network facilities, etc.
• Experience using packet / protocol analyzers to find and remedy application and network performance issues.

Client Consulting:

• Consulting with customers on Cisco solutions—leading Cisco workshops, advising on features/functions of solutions, eliciting requirements from customers, providing alternatives to customers within’ Cisco and EDCi’s.
• Serve as a subject matter expert on Cisco technologies during client engagements.
• Advise clients on best practices for network design and optimization.

Project Collaboration:

• Work closely with project managers and implementation teams to ensure successful delivery of solutions.
• Balance project work with ongoing support responsibilities while meeting milestones.

Documentation and Standards:

• Develop system documentation, operating procedures, and administration guides.
• Establish and comply with best practices for network design and implementation.

Sales Support:

• Assist sales teams by providing technical expertise to review proposals for technical accuracy and fit.
• Identify opportunities for additional services or upgrades during engagements.

Thought Leadership:

• Stay current on emerging trends in Cisco technologies and IT networking.
• Mentor junior engineers and contribute to team development.