General Summary:
Under the supervision of the Sr. Manager of IT Infrastructure, the Senior Network Engineer will work in conjunction with a global cross functional support team and is responsible for maintaining the availability of the global data network, VOIP and transport systems including: LANs, WANs and VPN services both on-prem and within cloud based services deploying and supporting our systems and network monitoring tools, software and security protocols in adherence with company IT and industry best practices and standards. This role will involve interpreting the information generated by our network and server monitoring systems to manage capacity, availability and promote increased uptime; generating, gathering, and reporting data to create metrics and providing the support required to meet the defined service levels.
Specific Duties and Responsibilities
- Implement network and VOIP communications solutions (Cisco, PAN, MS Skype/Teams)
- Configure and install various IT network infrastructure and services (e.g., routers, switches, firewalls, VPN, QoS, Servers, Storage, cabling)
- Perform network\server maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Support the day-to-day administration of the network and VOIP/SIP systems, resolving any technical issues relating to the network and server infrastructure
- Work on incident and service request tickets from both end users and IT team escalations, in the ITSM ticketing system (Service Now) and maintain appropriate SLA/OLA levels for response and resolution
- Work within established configuration and change management policies and system to ensure awareness, approval and success of changes made to the IT infrastructure
- Select and implement appropriate network and VOIP security tools, policies, and procedures in conjunction with the company’s Information Security policies
- Ensure system/network application architectures and configurations conform to Information Security policies, standards, and guidelines
- Liaise with vendors and other IT personnel for problem resolution(s)
- Continuously update the Knowledge Base (SharePoint) with new configs, diagrams, process, and procedures
- Monitor and analyze negative impacts resulting from system or network implementations, ensuring resources are balanced and functioning within specified ranges
- Provide after business hours and weekend support as needed
- Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
- Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
- Ensure other members of the department follow the QMS, regulations, standards, and procedures.
- Perform other work-related duties as assigned. *Indicates an essential function of the role
Position Qualifications
Minimum education and experience:
- Bachelor’s degree in information technology or related field with 7+ years of experience, or equivalent combination of education and experience
Additional qualifications
- MCSE, CCNA/CCNP, CNSE, etc. or similar professional certification preferred
- 7+ years’ experience configuring, install/manage and troubleshoot VoIP/telephony systems, concentrators, load balancers, firewalls and Wifi equipment
- 7+ years’ performance Tuning and Optimization (PTO), using native vendor monitoring and third-party tools (e.g., SolarWinds)
- 7+ years’ experience with the Microsoft stack (Windows Server, Active Directory, MS SQL Server, IIS, etc.)
- 7+ years’ experience using enterprise configurations of virtual hosting (VMWare)
- 5+ years’ experience in MS Azure IaaS networking and O365 administration
- Knowledge of High Availability (HA) and Disaster Recovery (DR) and WAN diversity options for Network Operations and Management.
- Intermediate to advanced skills with network security in a context of security best practices preferred
- Advanced understanding of encryption protocols and digital certificates (SSL, HTTPS, etc.)
- Advanced knowledge and technical understanding of the design, implementation and continued operation of Network and Telecommunication technologies;
- Ability to write routine status reports, correspondence and verbally communicate effectively with technical and non-technical colleagues and vendors of organization.
- Ability to carry out instructions furnished in written, oral, or diagram form. Ability to handle or escalate issues involving several concrete variables in standardized situations.
- Experience handing relationships with ISPs and MSPs (Managed Service Providers)
- Adept at utilizing monitoring tools to capture and analyze traffic patterns, capacity planning metrics, maintain uptime, generate usage reports, and spot trends.
- Proficient in Excel, MS Word, and Visio
- Create and maintain documentation of various technological solutions
- Strong oral, written, and interpersonal communication skills
- High degree of accuracy and attention to detail
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